Php issue while render the module?
By Amy Kuo on Thursday, 09 May 2019
Posted in Technical Issues
Replies 13
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Hello Stackideas team,

I just bought a comment extension called "JLex Comment",
and while I'm trying to integrate this comment with EasyBlog (which JLex support integration with Easyblog)
it always have some problems while I try to turn on the settings in "JLex Comment".
(like apply the avatar source from EasyBlog, set up guests' restrction..)

I first go to JLex's company to ask about this question,
but I just get feedback that " You should contact with Stackidea Team....
The error is system can't find file components/com_easyblog/includes/gettable/gettable.php when render module."

It seems we're having issue with the easyblog php file.
Please let me know if you could help us with this issue.

I've attached the error file,
and you could check the error in the picture.
Hi there,

Can you provide us with your FTP access and exactly which page did this issues occurs?
Abdul Warith Norudin
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Thursday, 09 May 2019 12:10
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Hi,

Before soving the problem, I wonder if we could change the license domain in advance?

We had two registered domain, but we want one of two changed into the website we're using now.

Registered domain are:
-http://www.incgmedia.com
-https://www.gemhorn.com/web_v5/

We would like to change to :
-http://www.incgmedia.com
-https://megaclass.online/
Amy Kuo
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Thursday, 09 May 2019 12:23
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Hi there,

We have changed them accordingly.
Abdul Warith Norudin
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Thursday, 09 May 2019 13:03
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Hi ,

I had updated the ftp account/pw info in the post.
( I've edited them in the fields).

Could you check it?
Thanks!
Amy Kuo
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Thursday, 09 May 2019 13:36
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Hi there,

Not sure how it test this currently. It seems that given domain dont even have jlex comment component installed as you can see here https://take.ms/R9qwK.
Abdul Warith Norudin
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Thursday, 09 May 2019 13:45
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Sorry Warith,

Just mentioned that I've inserted the wrong domain.
The domain is "megaclass.online".
The ftp login info is the same.

I've updated again, please check, thanks!
Amy Kuo
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Thursday, 09 May 2019 14:03
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Hi there,

Given FTP access is not accessible as you can see here https://take.ms/JPpLL and it seems that given users are not given full admin access as you can see here https://take.ms/s5z2o
Abdul Warith Norudin
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Thursday, 09 May 2019 14:12
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Sorry for causing this problem.

I've updated with the FTP login infor, and also adjust the admin permission ( I just select admin not selecting super user)
Amy Kuo
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Thursday, 09 May 2019 15:59
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After debugging this issue long hour, I noticed your server have enabled the cache, because when I revert back the code, it still showing my debug code on the page, can you temporary disable your server cache first?
Arlex Wong
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Thursday, 09 May 2019 19:48
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Hello there ,

We're now using BlueHost as server supplier.

Do you mean this ?
Amy Kuo
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Friday, 10 May 2019 09:38
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Hi there,

Yes it should be that whose control all cache on your site. Can you temporarily disabled them so that we can further check this issues on your end?
Abdul Warith Norudin
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Friday, 10 May 2019 09:42
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Thanks for your reply.

We had disable the cache just now.

Please check for us again, thanks a lot!
Amy Kuo
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Friday, 10 May 2019 10:42
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Hi there,

After long hour checking them, it seems that it is cause by them components itself as their codes are outdated as you can see here https://take.ms/ZwiEI. We have fixed them here .../components/com_jlexcomment/libraries/profile.php and it should works as it should now.

It would be best if you can provide those fixes(uploaded) to them so that others wont faces same issues as yours.
Abdul Warith Norudin
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Friday, 10 May 2019 14:34
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