Photos over 2 MB are no longer uploading - File size error.
By Sam Famma on Thursday, 14 April 2016
Posted in Technical Issues
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Hi guys I don't think this is a php.ini issue. I have checked my php.ini and physical server settings - checked Easysocial settings and Joomla image settings. They are all set at 200 MB but will only load files less then 2 MB.

This settings have been in place for 2 years and never was there an issue. All the last stacksideas products version have the same issue. I use HWDmediashare and this still will upload 200MB.

Regards

Sam
Hi Sam Famma,

Seems you did not provide us with your back end and FTP login credential. I have tried any possible caused to replicate this locally. I have tried to upload an image more that 2mb where the Maximum file size I've set to 1mb and it appeared the File size error. Can you try to make the Maximum file size on (EasySocial>Profile type>ACL>Photos>Maximum file size) up to 3mb or more? If can't, would you mind to provide us with your back end and FTP login credential?
Please refer this screenshot: http://screencast.com/t/mwgxe2YXdpS
Muhammad Fadhli
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Tuesday, 19 April 2016 19:27
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Hey Sam,

Is it possible for you to provide us with the back end and FTP access to your site to check on this issue?

To add your access, simply edit your first post above or head on to http://stackideas.com/dashboard/site to insert your site access once only.
Mark
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Thursday, 14 April 2016 23:28
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Hi Mark sorry I've been busy with work.
But I had a chance to look at the console today and its showing these errors for photos over 2 MB: Im using Firefox

Empty string passed to getElementById(). easysocial-1.4.8.static.min.js:60:425
plupload Error: Object { state: 1, runtime: "html5", features: Object, files: Array[0], settings: Object, total: Object, id: "p1agmtatl6bjb20m21lbbdso", init: moduleFactory/exports/</plupload.Uploader/<.init(), refresh: moduleFactory/exports/</plupload.Uploader/<.refresh(), start: moduleFactory/exports/</plupload.Uploader/<.start(), 11 more… } Object { code: -600, message: "File size error.", file: Object } plupload.min.js:70:348
Empty string passed to getElementById(). easysocial-1.4.8.static.min.js:60:425
Use of getPreventDefault() is deprecated. Use defaultPrevented instead.


Your thoughts?

Regards

Sam
Sam Famma
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Tuesday, 19 April 2016 17:30
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Hey Sam,

Can you please provide us with the access? I will take a look into this. The error message provided is actually not sufficient enough for me to determine the cause of the problem
Mark
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Tuesday, 19 April 2016 19:27
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Hi Muhammad that fixed the problem. I have multiple profiles had to set all profiles to the required file size.
Thank for your help.
Sam Famma
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Tuesday, 19 April 2016 20:01
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Thanks for updating Sam, glad that your issues are resolved now.

By the way, please remember to assign your domain to your license to obtain for support in the future. You can do so by accessing your license area at http://stackideas.com/dashboard
Mark
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Tuesday, 19 April 2016 22:35
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