Photos disappear after rotated
By Karen Laksamana on Sunday, 04 December 2016
Posted in Technical Issues
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When I upload photos to an album I have several issues that I think are related.

When I rotate a photo it disappears from the view and a space the size of the photo remains taking up whitespace where the photo used to show. I then notice a 404 error in the console for the photo.

The second issue is when I upload photos they do not appear until the CRON job runs and the photos upload to Amazon S3. So when a user uploads photos the page is blank where the photos should be. Once the CRON job runs and if the user knows to refresh the page the photos will appear. The CRON is set to run every two minutes.

The last issue is hard to replicate. Occasionally when I upload a photo or photos the progress bars stay at 1% and never move. If I come back later say in 5 or 10 minutes and try again most of the time the photos will upload. Or if I refresh the page sometimes the photos will upload when I try again.
Hi there,

Sorry for the delay of this reply.

When I rotate a photo it disappears from the view and a space the size of the photo remains taking up whitespace where the photo used to show. I then notice a 404 error in the console for the photo.

The second issue is when I upload photos they do not appear until the CRON job runs and the photos upload to Amazon S3. So when a user uploads photos the page is blank where the photos should be. Once the CRON job runs and if the user knows to refresh the page the photos will appear. The CRON is set to run every two minutes.

It seems that your configuration.php is not following have set up on your backend. After you upload photos to your site, it will uploaded to your live site as configured by you configuration.php. I have re-configure it for you and it seems to works dine now. Please give it a try and see how it goes.
Abdul Warith Norudin
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Monday, 05 December 2016 17:35
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The photo rotate, preview of the uploaded photo works fine now, thanks. Time will tell about intermittent upload issues, hopefully that will also be fixed.

I lost a few settings, I've put those back in place and everything still seems to work correct.

Thanks again.
Karen Laksamana
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Tuesday, 06 December 2016 04:20
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Hi there,

Time will tell about intermittent upload issues, hopefully that will also be fixed.

i will notice our developer regarding this upload issues.

By the way, you are most welcome. Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.
Abdul Warith Norudin
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Tuesday, 06 December 2016 09:49
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