Hey Paul,

I can able to replicate this when the user completed his registration on the site while subscribed free plan.

Then it will redirect to the plan listing page again and automatically logged in on the site, maybe this time user didn't noticed he really subscribed this free plan or not so he will probably click the subscribe button to "BUG All Members" plan, then system will assigned another free plan for this user.

And this is not a bug actually, I think what you can do is when the user subscribed this free plan, it shouldn't show this free plan on the plan listing page, you can disable this setting from backend > Payplans > Setting > Plan > Display Existing Subscribed Plans - NO .

hey Arlex

Thanks for looking into this for me.

Then it will redirect to the plan listing page again and automatically logged in on the site, maybe this time user didn't noticed he really subscribed this free plan or not so he will probably click the subscribe button to "BUG All Members" plan, then system will assigned another free plan for this user.

I think user error is a very real possibility

And this is not a bug actually, I think what you can do is when the user subscribed this free plan, it shouldn't show this free plan on the plan listing page, you can disable this setting from backend > Payplans > Setting > Plan > Display Existing Subscribed Plans - NO .

Well that is good to hear.

And I did as you suggested.

And it works as expected.

I think what also complicates matters is that somewhere in Easy Social I have things set up remain on the page you were on when you log in. I really, really really like this function as I believe that is works well in 99% use case situations.

With the "Payplans > Setting > Plan > Display Existing Subscribed Plans" set to NO...
I now land on the plans page within my case only 2 from the 3 plans displaying.
And I still see the "Select a Plan To Proceed" dialogue.
As a user I might feel trick into being forced to pay for a plan.

I really like the functionality of being taken to the page I am on after login (as set up in Easy Social.)

But....

Questions:

1) Is it possible to set a default page after logging in for the first time (subscribing with Pay Plans) eg not the plans page?
2) Is it possible to remove or edit the "Select a Plan To Proceed" dialogue?
3) Maybe you have another idea how to avoid this situation which could confuse people?

thanks

Paul

ps one last question

If I delete every doubled up user once.
It does not make any difference which user I delete?

eg Sandra 1639 or 1638?
eg Donald 1525 or 1524?

ps one last question

If I delete every doubled up user once.
It does not make any difference which user I delete?

eg Sandra 1639 or 1638?
eg Donald 1525 or 1524?

Yes, it will be fine when you delete either one duplicated free subscription plan.

1) Is it possible to set a default page after logging in for the first time (subscribing with Pay Plans) eg not the plans page?

Unfortunately we do not have a setting to configure this for the first time user login on the site.
But you can set the redirection from each of the plan (screenshot : http://take.ms/TeqkT), it only redirect user to that page after the subscribe process is done.

2) Is it possible to remove or edit the "Select a Plan To Proceed" dialogue?

You can override this following original translation to your custom word :

COM_PP_SELECT_PLAN_HEADING="Select a Plan To Proceed"

You can override this into your site backend > extension > language > override section.

If you would like to hide it, then you have to modify this PHP file JoomlaFolder/components/com_payplans/themes/wireframe/plan/default/default.php (screenshot : http://take.ms/5sgY6) , then override into your current template file location JoomlaFolder/templates/YourCurrentTemplate/html/com_payplans/plan/default/default.php.

3) Maybe you have another idea how to avoid this situation which could confuse people?

You mean you would like always show 3 plans on the plan listing page?
If yes, I think you shouldn't redirect back to the plan listing page after user subscribed.
I saw other customer site, they will do it this following thing on their site :

For example :
1. Free plan
2. Plan A
3. Plan B

They will create article or other page to describe what happen you subscribe this plan on the site.
Then they will set each of the plan redirection to different article page once user done the payment or subscribed free plan.
So user will not confuse like what you did on your current site, redirect back to the plan listing page when user subscribed free plan on the site.

Hi Arlex

Ok good to know it does not matter which doubled up subscription I delete.

you can set the redirection from each of the plan

Does the job excellently thanks!

In my case, I will redirect the free plan to the home page and the grouped plans to their respective "about" groups pages!

You can override this following original translation to your custom word

Thanks

They will create article or other page to describe what happen you subscribe this plan on the site.
Then they will set each of the plan redirection to different article page once user done the payment or subscribed free plan.
So user will not confuse like what you did on your current site, redirect back to the plan listing page when user subscribed free plan on the site.

Another most excellent idea. This is something that I will probably do in the long run, building a slick explanation page etc.

Thank you for going the extra mile and giving me more than technical support. i.e. telling me how other customers do this!

best

Paul

You are most welcome. Glad to hear that your issue has been resolved now.

Just for your information, I have locked and marked this thread as resolved to avoid confusions in the future. Please start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiries.

Thanks for understanding.