PayPlans Upgrade not working
By Julie Kubiak on Saturday, 24 February 2018
Posted in General Issues
Replies 16
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Views 784
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HELP!
When a user clicks to UPGRADE, the screen just goes dull, like there’s a pop up or notification, but nothing is viewable and the user can’t upgrade their account.
The backend looks like an upgrade has happened but I can’t see how!!!

I thought maybe it was I had the payplans in the wrong box to added them in to all boxes, but no, still no joy.
I’ve had to manually apply the upgrade via the backend to the user, but what’s wrong??

I was on Masquerading.Global, under Support, Membership and was clicking Upgrade from there.

Two nice photos attached, before and after of the screen but they’re not very helpful lol
I’ve checked my DEV sites and live and it’s across all sites. When you click to UPGRADE, if there’s a message or error code, it’s not visible and the whole screen is greyed out/ghosted
Julie Kubiak
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Saturday, 24 February 2018 01:51
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Hello Julie,

This issue is related to modal po-up.To resolve this issue refer below mentioned steps.

# Go to ROOT/components/com_payplans/xiframework/media/js/xi.core.js, near line no. 54
Find this code


$('<div id="xiWindowContent" class="modal hide fade loading" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="true"></div>').addClass('new').appendTo('.payplans-wrap');


Replace With


$('<div id="xiWindowContent" class="modal fade hide" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="true"></div>').addClass('new').appendTo('.payplans-wrap');


# Go to root /components/com_payplans/media/css/payplans.css
Find this css


div.modal {

  position: fixed;

  top: 10%;

  left: 50%;

  z-index: 1050;

  width: 560px;

  margin-left: -280px;

  background-color: #ffffff;

  border: 1px solid #999;

  border: 1px solid rgba(0, 0, 0, 0.3);

  *border: 1px solid #999;

  -webkit-border-radius: 6px;

     -moz-border-radius: 6px;

          border-radius: 6px;

  outline: none;

  -webkit-box-shadow: 0 3px 7px rgba(0, 0, 0, 0.3);

     -moz-box-shadow: 0 3px 7px rgba(0, 0, 0, 0.3);

          box-shadow: 0 3px 7px rgba(0, 0, 0, 0.3);

  -webkit-background-clip: padding-box;

     -moz-background-clip: padding-box;

          background-clip: padding-box;

}


Add below mentioned line after width: 560px;


height:400px;


Please do the changes and check this issue again. Update me if still issue not resolve.
Manisha Ranawat
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Sunday, 25 February 2018 01:17
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Hi, done the changes...

DEV.MasqueradingPets.com - now the error is visible, see the screenshots.

Then, after clicking OK, the screen goes ghosted again.

FYI I've applied the changes on DEV.MasqueradingPets.com NOT the live site.



DEV.Masquerading.Global - no change, screen still ghosted.

DEV.MasqueradeDating.Global - not applied the change as it's not fixed on the other 2 DEV sites.
Julie Kubiak
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Sunday, 25 February 2018 23:35
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Hello Julie,

I checked your site and found that css changes were not added. I have added it and now it's working fine.
See attached screen shot.

Please clear browser cache and check this issue. Update me.
If still issue persist then please update me the site details of that site's also.
Manisha Ranawat
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Monday, 26 February 2018 14:53
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Hi,

I'm not sure which site you checked, but...

http://www.MasqueradingPets.com IS working

http://www.Masquerading.Global isn't, still has the ghosted screen,

I will need to check the DEV sites and MasqueradeDating sites later when I return to my desk.
Julie Kubiak
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Monday, 26 February 2018 15:12
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Hello Julie,

I have checked on site http://masqueradingpets.com/administrator
Ok, please take a look on these sites and update me about this issue.
Manisha Ranawat
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Monday, 26 February 2018 15:13
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DEV.Masquerading.global has the following error, see screenshot
Julie Kubiak
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Monday, 26 February 2018 15:57
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DEV.MasqueradingPets.com has this issue, see screenshot
Julie Kubiak
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Monday, 26 February 2018 15:59
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Masquerading.Global still a black screen
Julie Kubiak
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Monday, 26 February 2018 16:00
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Hi,

Don't know if you have seen my updates, but I have been back on DEV.Masquerading.Global, checked out everything is as you had said, but STILL it's greyed out.
Julie Kubiak
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Monday, 26 February 2018 20:14
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Hello,

I have cross checked it again on your site (http://masqueradingpets.com), see attached screen shot.
This issue is coming due to caching. Please clear browser cache and also check in private browser window.

Please do the changes followed in previous reply and update me.
Manisha Ranawat
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Monday, 26 February 2018 20:21
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Hi,

I have checked everything, cleared cache and even tried different browsers.
Only http://www.MasqueradingPets.com is ok

all 5 other sites STILL have this problem.
Julie Kubiak
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Monday, 26 February 2018 21:20
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Hello Julie,

I have done the changes at only one site. For rest of the site's , i'll do the changes and let you know.
Manisha Ranawat
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Tuesday, 27 February 2018 02:16
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Hello Julie,

I have updated the changes to all mentioned site , only one site is not working due to mysql error see attached screen shot. (http://www.masquerading.co.uk/)

I have done the changes i mentioned in my reply.
https://stackideas.com/forums/payplans-upgrade-not-working#reply-397049

Please clear the browser cacahe and check the issue and update me.
Manisha Ranawat
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Tuesday, 27 February 2018 15:17
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