Hi Sylvain,

Seems like you are using older version of Payplans 3.x (your current version is 3.6) Would you mind to update it to Pyaplans ver3.7? and see if the issue is still persist?

Hi,

Thank you for your suggestion. I just updated to latest version.
The problem still remains.

Regards,
Sylvain,

Hi Sylvain,

For further checking on this, is it possible for you to provide us with your FTP access?

You can add the information needed by edit your first post in the Details section or you can just include your site's access once at http://stackideas.com/dashboard/site rather than needing to keep adding them in your replies

Hi,

Thanks for your feedback. I just updated the post and provided you with FTP access.
You must use winscp client to access files on server instead of FTP.

Regards,
Sylvain

Hello Sylvain,

I am able to connect with the Ftp, let me know have did any kind of customization on your site.
If yes, can you please update us with the details.

Thank you for understanding.

Hello Manisha,

The only customization we made regarding payplan is a core-override of offline payment method.

Regards,
Sylvain

Hello,

Ok, I am working on your site. Please don't change anything on site.

Thank you for your understanding.

Hello Sylvain,

I am really sorry for the delay in response due to weekend.
I've already helped you to fix this issue, now Easysocial registration integration with Payplans is working fine.

Please take a look on this issue and update me if still issue persist.