Payment not accepted!
By Guy Goodall on Wednesday, 11 June 2014
Posted in Pre Sales
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This is most unusual. I placed an order yesterday evening your time and my payment via Paypal was not accepted.
As you can see I'm a longstanding customer so I'd like you to correct this so my Paypal payment is accepted. There's as far as I can recall not been an issue in the past.

With kind regards, Guy Goodall

PS. I used the "Contact us" form and got this message

Fatal error: Cannot pass parameter 2 by reference in /home/admin/stackideas.com/components/com_billings/views/contactus/view.html.php on line 62

Hope this helps
You are most welcome Guy
Mark
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Thursday, 12 June 2014 22:29
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Hi Guy,

Thank you for contacting us. I've emailed FastSpring and inquired from them pertaining to this issue. To us, this is highly unacceptable as you are one of our old-timer customers. I will inform you on their response as soon as I get them.

As for the contact form page, I've tried to send an email via that page using a fresh browser and I did not faced any errors. Would you be kind enough to share with me the category that you chose that led to that error?
Ahmad Justin
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Wednesday, 11 June 2014 19:23
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Thanks Ahmad, I look forward to having this issue sorted as I'm now a couple of days behind on developing.

It was Pre-sales enquiries, I believe.
Guy Goodall
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Wednesday, 11 June 2014 21:24
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Hello Guy,

If you are using paypal, you could also pay to us via our paypal account. By the way, I don't seem to be able to locate your ticket on our end. Could you write to us at support AT stackideas.com please? Perhaps I could pass you our paypal address so that you can perform a payment there instead?
Mark
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Wednesday, 11 June 2014 22:30
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Hi Mark, OK, I'll do that. Thanks.
Guy Goodall
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Thursday, 12 June 2014 11:37
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Thanks guy, I will reply you on the ticket
Mark
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Thursday, 12 June 2014 16:43
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Hi Mark, OK, All done, paid and receipt # sent to you via email.

Now looking forward to downloading, installing and configuring the software as soon as access has been applied to this account

Please let me know as soon as it's been completed.

Thanks.
Guy Goodall
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Thursday, 12 June 2014 17:53
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Thanks Guy, I have already replied you on your ticket and you should be able to access the downloads now with your account
Mark
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Thursday, 12 June 2014 18:47
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Yes thank you Mark, I've been able to download.
Guy Goodall
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Thursday, 12 June 2014 22:07
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Hi Guy,

I'm glad that you're finally able to purchase our product and download it. FastSpring only informed me of an inconsistency in your account that automatically kicks in their security. They highly suggest for you to contact them at orders@fastspring.com so that they can discuss with you pertaining to your account's information.

Meanwhile, I'll mark this thread as solved and close it. Should you have any other inquiries, please do not hesitate to contact us again. Thank you and have an awesome day!
Ahmad Justin
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Monday, 16 June 2014 17:33
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