Pay Plans contact form after canceled payment
By Paul Murray on Sunday, 29 July 2018
Posted in General Issues
Likes 0
Views 708
Votes 0
Hi SI Team

There are problems with the contact form when a payment is canceled?

there are obvious formatting issues and it just does not work.

At the end of the process I am asked to contact support.

Please see attachments

thanks

Paul
Based on what i checked, it seems like the Payplans trying to find your site admin and which site admin did enable this 'Received system email' setting from their user profile then it will send this contact information to these user.

But it seems like your site doesn't have any site admin who have enable this 'Received system email' setting from their profile.

This is why system return you this warning after you press send.

To fix this, you have to set one of your site admin account (Joomla user group have to assign to super user) and enable this 'Received system email' setting then it will send it just fine.
Arlex Wong
·
Monday, 30 July 2018 17:45
·
0 Likes
·
0 Votes
·
0 Comments
·
It seems like that is conflict with Vanilla template bootstrap css, i already applied some custom css into Vanilla custom css section, it should work fine now, can you give it a check?



body #payplans.payplans-wrap .modal {

    bottom: inherit !important;

}



@media (min-width: 768px) {

body #payplans.payplans-wrap .modal-dialog {

    width: 559px !important;

    margin: 0px auto !important;

}



@media (min-width: 768px) {

body #payplans.payplans-wrap .form-horizontal .col-sm-10 {

    width: 60.333333% !important;

}
Arlex Wong
·
Monday, 30 July 2018 12:02
·
0 Likes
·
0 Votes
·
0 Comments
·
Hey Arlex

This is a big help thanks.
The only problem is that I still get the error message when I click send!

kindly advise

Paul
Paul Murray
·
Monday, 30 July 2018 13:25
·
0 Likes
·
0 Votes
·
0 Comments
·
Hey Arlex

That did the trick.

You received a mail from : exampletwo (blahblahblah@gmail.com)
test789456123


thanks

Paul
Paul Murray
·
Monday, 30 July 2018 18:05
·
0 Likes
·
0 Votes
·
0 Comments
·
You're most welcome.

Just for your information, I have locked and marked this thread as resolved to avoid confusions in the future. Please start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiries.

Thanks for understanding
Arlex Wong
·
Monday, 30 July 2018 18:20
·
0 Likes
·
0 Votes
·
0 Comments
·
View Full Post