Password reset: verification code missing
By JH on Tuesday, 18 December 2018
Posted in General Issues
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Hi folks,

I have a password reset question. When a user requests a password reset (handled by EasySocial), the verification code is missing from the email they receive. The email says:

A request has been made to reset your ********* account password. To reset your password, you will need to submit this verification code in order to verify that the request was legitimate: [BLANK]

There's a link to reset the password. And it works! But the language of the email makes customers think that they need a verification code as well. Any suggestions?

Thanks,

James
Hi James,

According to our languange string (email content) for password reset in email wasn't like as you shown above. Where the above language string was use by Joomla's user reset password http://take.ms/Z6agtR
And as I see your easysocial mail activities seems like the mail send out content as shown: http://take.ms/RSRqg
I believe, the reset password that you've used that time is from Joomla's user reset password.
Muhammad Fadhli
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Tuesday, 18 December 2018 10:49
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Actually, the language was coming from language overrides in Joomla. I found it and fixed it. Thanks for your suggestions, they helped!

James
JH
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Tuesday, 18 December 2018 16:50
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Hi James,

You are most welcome. Glad to hear that your issue has been resolved now.

Just for your information, I have locked and marked this thread as resolved to avoid confusions in the future. Please start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiries.

Thanks for understanding.
Muhammad Fadhli
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Tuesday, 18 December 2018 16:53
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