Hello,

Can you provide us your backend and FTP access so we can have a better look on your issue here?

in this post
please try to join a group.

Hi Jan,

I am sorry for the late reply.
I can't replicate this issue on your site as I can successfully join a group without any parsererror. Here is my screenshot: http://screencast.com/t/vTEhxc1S4wPn . Am I missing anything here?

Please advise.

Hi Yasser,
i have always the same issue, i have internal server error message !

Hello Jan,

I am sorry for the delay of this reply.

When I'm trying to access your site with the provided credentials, I'm hitting the following error, http://screen.stackideas.com/2015-02-25_1110.png

Please advise.

please try again, this account was blocked for security reason.

i'd seen that you was able to join some groups, realy strange, i am always getting Internal Server Error !

Hi Jan,

I am sorry, I still can't replicate this issue on your site and I also have ask my colleague to test this. Perhaps you can provide us with the user who hit this issue and which group do he trying to join. So, that we can further investigate this issue on your site.

Please advise.

Hello,
i am really sorry but i have always this issue, only some members have it not all, me some times .. random seems, realy strange ..

Hi jan!,

Perhaps you provide us with your user account and which group you always trying to join then hitting that error?

any other person have the same issue !?
i still have this problem :/

Firebug tell me that there is an error in easysocial....min.js :

149 : return{send:function(c,d){var e,f=a.xhr(),g=++Vc;if(f.open(a.type,a.url,a.async,a.username,a.password),a.xhrFields)for(e in a.xhrFields)f[e]=a.xhrFields[e];a.mimeType&&f.overrideMimeType&&f.overrideMimeType(a.mimeType),a.crossDomain||c["X-Requested-With"]||(c["X-Requested-With"]="XMLHttpRequest");for(e in c)void 0!==c[e]&&f.setRequestHeader(e,c[e]+"");f.send(a.hasContent&&a.data||null),b=function(c,e){var h,i,j;if(b&&(e||4===f.readyState))if(delete Wc[g],b=void 0,f.onreadystatechange=l.noop,e)4!==f.readyState&&f.abort();

Hello Jan,

I am sorry for the delay of this reply.

Hm, without us having issue to join the group its quite difficult to tell the exact problem that you are facing currently. May I know that is it the same person that always hitting this error when joining the group? I believe it is best for you to provide the account that are affected when joining the group so we can check it directly.

We are sorry for the inconvenience caused and please advise.

please check this video screencast, i tryed to activate firebug console to see details, hope that help
i have firefox 38.0.5

Hello Jan,

I am sorry for the delayed response.

The video is relatively small and I cannot see the details of your console. However I do notice that you are trying to join the group from the easysocial group module and we might have missed to test it from there. Can you re-provide us with your joomla backend and FTP access as we are no longer able to access your site with the current credentials.

Please advise.

Hello,
even on group page i get this issue, please check the screenshot

Hey there,

I am really sorry for the delay of this reply as it is a weekend for us here. This is actually one of the reasons why we need you to provide us with the same user login that you are using to test. There are so many different settings / setup / acl that each user has.

Can you please provide us with the username / password for the account that you are using to test and also the group that you are trying to join please?

hello,
please find site login details and and example of group to join.

regards

The ftp is not working. Can you please test and check it?

please try again with those logins.

It is still not working, http://screencast.com/t/gzBDfYmeP

sorry its SFTP
(please can you remove the screenshot)

Something is not right with your site, any file I modified doesn't seem to affect the output of the site. Are you sure you have given me the correct SFTP access?

The ip address for the sftp is different than the domain name?

I think its because cloudflare cache, i'd activated the developpement mode, you should see the modifications now.

It's still the same. I added a code that will exit the page when you access EasySocial but it isn't doing that. Can you please check?

so strange !
i disabled completly cloudflare and joomla cache,
i'd just adding a blank file in joomla root, if you found test.php in the root then you are connected to the right server.

Still no dime, so I really don't know how to help you here. I created a debug.php file and tried to access it, and it's not possible to access it either.

i dont understand why, sorry any way.

Please found here the root access details to sftp.
its our main login.

ps: i can see the debug file!

I am sorry but it's best that you contact your web host and turn off every single cache available on the server. I really don't know how to troubleshoot this for you.

This whole thread has been a ping pong just to get the access to your site and with all these caching mess, the whole thread became extremely long. Please start a new thread on the forums as soon as your issues with the cache is resolved.

P/S: The root login is not working either.