Paid for mobile template but not available to download
By Robgunner on Sunday, 14 October 2018
Posted in Post Sales
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Hi Team


I have just purchased the mobile template but cant download and still appears as need to purchase it.

Kind Regards
Rob
I know my ES needs renewing and will be renewing next this week
Robgunner
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Sunday, 14 October 2018 23:55
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Hi Rob,

I'm really sorry for the inconvenience caused. If you were referring to the order STA181014-1773-10341, looks like its currently associated with the username matez. Are you using this account as well? As for the EasySocial renewal, you may use the coupon code RENEWNOW to get 20% off.
Sylvie
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Monday, 15 October 2018 10:18
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Hi Sylvie

No I just use this one now, brill thank you and will purchase the renewal this week.
Thanks for your reply, could I have the download on here.

Kind regards
Rob
Robgunner
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Monday, 15 October 2018 11:54
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it must have been because I used my robgunner75@gmail.com instead of rob@herbclub.uk when I purchased the mobile template
Robgunner
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Monday, 15 October 2018 11:58
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Hi Rob,

Thanks for updating me to me on this. I have updated your account and you should see your order being reflected at stackideas.com/apps/orders now
Sylvie
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Monday, 15 October 2018 12:00
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Hi Sylvie

That's great and I can download the template now.
Thanks for your time

Kind regards
Rob
Robgunner
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Monday, 15 October 2018 12:12
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You're most welcome Rob and have a great week ahead!
Sylvie
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Monday, 15 October 2018 12:34
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