By Supporter on Thursday, 17 January 2019
Posted in General Issues
Replies 6
Likes 0
Views 548
Votes 0
Hello,

What are your plans to provide us with a complete professional solution in PayPlans?
At the moment the component can not be used professionally, refunds are not available and its invoicing system is useless for, at least European users...

ORDER/INVOICE STATUSES, what can be implemented (some are already available in PayPlan settings):

Default order status
You can set here the order status which will be assigned to a new order.
Unpaid order statuses
If you are using the setting to allow customer to pay order not paid immediately, that setting will be used to determine the order statuses which make an order "not paid".
Payment confirmed order status
You can set here the order status which will be assigned to an order when a payment notification is received.
Invoice order statuses -IMPORTANT
You can set here the order status which will generate the invoice number.
If "created" is listed, you will have the same invoice number than the order number.
That setting is also used by plugins or other feature in order to know when an order is considered as "confirmed", while the "confirmed order status" only target one status, this one can have several.
Cancelled order statuses
When an order has its status changed to one of those statuses, the quantities of products in it are restored.
Cancellable orders statuses
If you enter order statuses in that field, for all the orders with one of these statuses, a "cancel" button will be displayed on the orders listing of your customers on the front end.
That will enable them to cancel their orders and you will be notified by email when that happens.
Please note that payments won't be cancelled by that process so you will have to decide what to do.
Payment capture order status
Some payment methods are compatible with the "Authorize / Capture" system which allow to capture the payment once the order change to one status listed here.
Valid order statuses for download
You can list the order statuses which will allow the customer to download the files for the products of the order.

REFUNDS
There is at the moment nothing available for refunds...

INVOICE NUMBER INCREMENT & INVOICE NUMBER RESET FREQUENCY
This is being discussed in an other post at the moment
Hey Supporter,

Regarding ORDER/INVOICE STATUSE , i'll get back to you tomorrow after checking this.

Refund : Refund functionality depends on the payment method you are using, Because if payment method api support refund then refund will be proceed from payplans also.

Thank you for understanding !
·
Thursday, 17 January 2019 19:57
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello Manisha,

Yes I do understand the refund (the return of paid or partial amount),

Refund has also a relation with statuses, status of the invoice "refunded"
·
Saturday, 19 January 2019 16:32
·
0 Likes
·
0 Votes
·
0 Comments
·
Hey Supporter,

I am really sorry for delayed response due to weekend and public holiday.

Yes I do understand the refund (the return of paid or partial amount),
Currently PayPlans don't support partial amount refund functionality.

Refund has also a relation with statuses, status of the invoice "refunded"
Can you elaborate more about this , so i'll check the possibility of refund case also.

Let me know your thoughts on this.

Thank you for understanding !
·
Tuesday, 22 January 2019 10:55
·
0 Likes
·
0 Votes
·
0 Comments
·
I don't quite understand what the issue of a refund has to do with the invoice. Do you mean the "Refund" status is not showing up on the invoice?
·
Thursday, 28 February 2019 12:57
·
0 Likes
·
0 Votes
·
0 Comments
·
Hey Mark,
We have many open threads concerning different issues about the same invoicing problematic.
I will continue in the PRIVATE post...
·
Thursday, 28 February 2019 16:16
·
0 Likes
·
0 Votes
·
0 Comments
·
Hey Supporter,

Ok, No Problem.
·
Thursday, 28 February 2019 18:53
·
0 Likes
·
0 Votes
·
0 Comments
·
View Full Post