By Cause Effective on Friday, 21 August 2015
Posted in Technical Issues
Replies 5
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Hi,
We have notifications configured for new blog posts...these notifications are going to some subscribers, but not all. The cron job is set up and working. I went to this URL:
index.php?option=com_easyblog&view=spools

And I see that there are 60 pending notifications that have not yet been sent, all of which were created on 8/14/15. The cron job runs every hour, so they definitely should have all been sent by now. In the "Email Processing" settings, "Process how many emails at a time" is set to 100.

I tried running the cron job command manually:
/usr/bin/wget -O /dev/null "http://causeeffective.org/index.php?option=com_easyblog&task=cron";

But the emails in the spool were still not sent.

Any ideas?

Thanks,
Matt
Hey Matt,

It's most likely that there are some errors when trying to send out emails. I can't really tell unless I am given the access to check on the site.
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Friday, 21 August 2015 03:42
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I entered the credentials in the "Site Details" tab. Thank you.
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Friday, 21 August 2015 04:09
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Hi there,

I've checked your mail activity area and it seems like all the emails are get sent out correctly and there were no pending emails there. Refer my screenshot here, http://screencast.com/t/tkioTqkEuw . Am I missing something here?
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Friday, 21 August 2015 11:27
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Hi,
Sorry, I was confused; it looks like you're right. I know this was an issue a couple weeks ago because the client complained about it, and I didn't receive an email either (I'm one of the subscribers). But I guess that must have just been a temporary issue. I hadn't changed anything so I assumed it was still an issue, and I thought that all the emails listed at that URL were pending emails. I now see that the list also includes emails that have already been sent (unless you filter it).

Thank you,
Matt
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Friday, 21 August 2015 12:22
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Hi Matt,

Not a problem. If for some reason the issue still persist on your site you can always write back to us and we will assist you accordingly.
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Friday, 21 August 2015 16:42
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