Hi Jonathan,

I've checked your site and it seems like there are a lot of duplicate data in your Joomla session table. You can see it by accessing your Joomla administration page and scroll the "Logged-in Users" section, http://take.ms/GnQGx . This session table is what both Joomla and EasySocial will use in order to determine whether the user is currently logged in or not.

Can I have the permission to reset the data in your session table and see if it can resolve the issue here? The side effect of this process will only cause all of the current logged in user to be force logout and they will need to re-login to the site. If you are okay with this, kindly provide us with your database access or phpMyAdmin access so we can help you with the process.

Looking forward to your response!

I updated my site details with cpanel login.

When you reset the table can you double check my session settings and cache settings for whatever is best for easysocial/easyblog? My site has run slow at times recently and the session table is contributing to it.

Thanks

Hi Jonathan,

Hm for some reason your site is no longer accessible from our end as it hitting timeout when we trying to access it, http://take.ms/DRm1X . Is there any IP address restriction on your site that might have blacklisted our IP previously? This is our office IP address currently, 175.143.90.117

Please advise.

I've been having this error on my site occassionally for some reason for a few days. My webhost is supposed to move me to a different server. When it happens if I clear my browser history/cache I can access the site again.

Hi Jonathan,

I have helped you cleared the data from your session table and the online module is now should shows correctly now. Please have a look.

By the way I noticed that right after I cleared the data, there are around 30+ new entries to the session table in under a minute and all of them are guest user. I also noticed that you set a very high value of session lifetimes, hence all the entries will be accumulated too much before it expire (It was 9000+ entries before I cleared the data).

I have helped you to set the session lifetime value to 15 minutes so that the session data will not be accumulated through out the time thus reducing query time for each page load made to your site.

Hope these help.