By Ineke Huibregtse on Saturday, 15 October 2016
Posted in Technical Issues
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Hello,
First of all, I know it's weekend, I'm not expecting a reply before Monday

There is an issue with the notifications for a new blog on rusland-colleges.nl
On this site the blogs are written beforehand, and publication gets planned for a later date. After publication no emails are being generated. The mail-activities list stays empty.

Resending the notification to the subscribers manually (form the list of posts in the backend) does work.
The emails appear in the list and are being send according to the cronjob.

So something goes wrong somewehere. I hope you can help!

Best regards
Ineke
Hi Ineke,
Normally scheduled posts and mail activities are processed by cron jobs. Can you provide us your cronjob configuration access and also your ftp access so we can investigate this issue? Thanks.
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Monday, 17 October 2016 10:50
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Hello Raymond,
I can provide you with the access details later (I'm not in the office yet), but I don't think it is the cron that is the problem. After a scheduled blog was published I checked the mail activities list and there was nothing there. No mails were generated to be sent.
After I clicked the little envelop next to the blog post to resend the notification, the mails were generated and sent, 10 at a time, with a pause, as the cron was set.
I will send you the details later on.
Best regards
Ineke
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Monday, 17 October 2016 13:25
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Hi Ineke,
I created a scheduled test post and set it so that only admins receive it. After the post was published, the email activity was generated in the mail activities list accordingly(http://take.ms/x0nh9).

Do take note that scheduled posts don't always publish right on the time which you set. It will depend on the cron's periodic interval. When cron jobs execute, only then scheduled posts will publish, that is if it's already on or after the scheduled publish time.
Can you create a scheduled test post and recheck the notification emails again and see how it goes this time? Thanks.
Do provide me your cron and ftp details as well if you still have the issue.
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Monday, 17 October 2016 15:40
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Hi Raymond,
I tested and it worked. Did you adjust anything?
Because if you didn't, it's very strange that it didn't work last Friday?
The post was actually published, I checked, and I checked the mail activities list the morning after.
Cron is running every ten minutes. And the mail activities list was terribly empty.

Anyway, it seems to work now. So i'll reset te setting to sending to subscribers and see what happen in two weeks (when the next blog gets published).
Thank you!
Ineke
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Monday, 17 October 2016 16:28
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Hey Ineke,
You're welcome. Feel free to do more tests if you encounter similar issues in the future.
I also want to remind you, in the post composer, make sure the Notify Subscribers button is not turned off. If this happens the posts would not notify subscribers when it's published.

Since the notifications are working for now, I would like to close this thread and mark it as resolved. In you have this issue again in the future, feel free to create a new thread so we can assist you. Have a great day ahead.
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Monday, 17 October 2016 16:35
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