Hello Marketing Fanatics,

Sorry for late reply to this,
Yes, that is possible You can configure from your backend > Komento > Integration > select your component > Notification > Mail Notifications > Enable - New Comment > select which user group you would like to receive the notification email, see my screenshot : http://screencast.com/t/4yctW3GczlO
Hope this help.

Thank you so much for getting back to me! I found this section and I have enabled it, but I am still not receiving the notifications.

Please help! I am not receiving ANY notifications of new comments added (I have checked my spam folder and there are no queued mails in MailQ).

Two types of notifications needed:
1) I need to receive notifications as the super user (when any new comments are posted or new replies are posted) - this has been configured correctly in the backend
2) I need users who have subscribed to the post to receive notifications their email addresses that new comments have been posted.

Please - this is very urgent, I promised my client that purchasing Komento would give them this functionality.

Hello Marketing Fanatics,

Is it possible provide us with your Joomla backend and FTP access so we can help you check on this isssues? Please advise.

No problem - please see below.

Thank you very much for responding so quickly.

Hello Marketing Fanatics,

Sorry for late reply to this,
I have tried to comment as guest in this k2 item -> http://www.recruitlink.co.za/civil-engineering-in-south-africa-blog/item/967-construction-industry-cv-blog#itemCommentsAnchor
then i check your mail queue, it seems like the email notification already pending in your mail queue, check my screenshot : http://screencast.com/t/EiMudmWJ17SA
Also, when i load the page, then the pending email will auto send out. Please have a check.

Hi Arlex,

Thank you - I received the notifications to my email address that new comments had been added.

Now the problem is, I had subscribed to the post before you went in and checked everything and posted your test (please see attachment) . I didn't received notification that there was a new post (i.e. now I am receiving as a Super User/Admin, but not as a subscriber to the post). Does that make sense? Can you assist with fixing this?

I have just posted another comment to the same article and now I haven't received notification that there has been a new post?

Do you have any idea why it's not working? Is there a delay on the emails that are sent through Komento?

Hello Marketing Fanatics,

I'm really sorry that delayed of this reply,
Can you try using a public subscriber comment + subscribe, then admin comment again and see the email notification is it got send to subscriber?

I have just posted another comment to the same article and now I haven't received notification that there has been a new post?

That is because you didn't set the cronjob in your site, now you're using this "Send mail on page load" option, when you load the page, then it will send email notification to the user.
so it will make some delay about this.

Hi Arlex,

This is very strange, because now I have received notifications on comments that aren't posted on the site? Your "test test please ignore again .... " and "test another comment " and "test reply comment " were emailed to me last night. I really don't understand this.

Please could you just tell me exactly what to do to fix this? I don't know what you mean by:

Can you try using a public subscriber comment + subscribe, then admin comment again and see the email notification is it got send to subscriber?

The cronjob instruction on your Help Page doesn't match my settings - I don't work on a CPanel for this site, I am working on Konsole H. I don't know how to set this up. Please see attached.

I have paid for this extension and I'm sure you can agree, that I should be able to expect it to work? Please could you fix this as soon as possible, my client is getting upset.

Thanks.

Hello Marketing Fanatics,

This is very strange, because now I have received notifications on comments that aren't posted on the site? Your "test test please ignore again .... " and "test another comment " and "test reply comment " were emailed to me last night. I really don't understand this.

That is because i deleted my test comment from last night.

Can you try using a public subscriber comment + subscribe, then admin comment again and see the email notification is it got send to subscriber?

What i mean is -> Guest user comment first + subscribe this comment > then another user comment next post > the guest subscriber will receive that email notification, check my screenshot : http://screencast.com/t/QtTRVmadH (frontend) || http://screencast.com/t/OvhIK7NY (when another user comment) || http://screencast.com/t/AsmqmCTy (my email notification)

I believe that who subscribe in this K2 item comment, also will received that email notification.

Can you provide us with your Konsole H access so we can help you configure the cronjob? Please advise.