notifications
By Ineke Huibregtse on Friday, 22 November 2013
Posted in General Issues
Replies 13
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Hello,
I'm sorry, I always seem to get to you during the weekend. Maybe because that's when people tend to write new blogs...

I updated to the latest version of Easyblog today (which went very smoothly ), and my client placed a new blog. There was no notification sent to the subscribers nor to the administrator.
I'm not sure what went wrong as it did work before.
I do not have a cronjob set up as the site is on a shared hosting package and the provider doesn't support that.

I'm not sure how to read the mail pool list. I can see all today's messages there, and they all have a green mark next to them. Does that mean they have been sent, or does it mean that they are waiting to be sent? The Dutch translation says "Verzend", which means "Send". Bit confusing

If the green marks mean that, according to Eysyblog, the mails have been sent, and we didn't receive anything, what might be causing this?

Hope you can help!
Best
Ineke
Hello Ineke,

Sorry for late reply to this,
Could you can provide us your Joomla Backend and FTP access so we can check on this issues ? Please advise.
Arlex Wong
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Friday, 22 November 2013 23:42
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Hello Arlex,
Well, getting back within 30 minutes during the weekend, I wouldn't call that "late" Thank you for your quick reply. I included the information.
Thank you!
Ineke
Ineke Huibregtse
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Friday, 22 November 2013 23:57
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Hello Ineke,

I am really sorry for the delay of this reply as it is a weekend for us here.
Yes, you're right Can i ask before you upgrade to Joomla 3.2 that email notification is work right?
Could you mind help me check your email, see have receive this email comment notification or not ? ( http://screencast.com/t/PAV4kB4zpEOK )
Arlex Wong
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Saturday, 23 November 2013 10:57
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Hi Arlex,
Yes before the upgrade to joomla 3.2 and the newest easyblog version the notifications worked fine. And yes, I recieved the comment notification!
Best, Ineke
Ineke Huibregtse
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Saturday, 23 November 2013 15:51
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Hello Ineke,

Could you can test all the email notification and see is it work fine now? Because we didn't have your email address access, so that is difficult to check the email notification is it send out to your user smoothly.
Arlex Wong
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Saturday, 23 November 2013 15:58
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Hi Arlex,
I aksed my client to replace the blog to see what happens. I'm out the whole day today (weekend has arrived here as well )
I'll let you know!
Best, Ineke
Ineke Huibregtse
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Saturday, 23 November 2013 16:42
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Hello Ineke,

cheers Keep updated us then
Arlex Wong
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Saturday, 23 November 2013 19:57
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Hi Arlex,
Everyhing seems to work fine again. Is there something I can/should do to prevent this on other websites?
Thank you so much for your help!
Ineke
Ineke Huibregtse
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Sunday, 24 November 2013 20:26
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Hello Ineke,

Great ! I'm not so sure what thing caused by this problem, but I have research from google, some of people also have report on this issues to Joomla 3.2 forum.
Actually what i did is re-save the configuration setting from backend > System > Global Configuration > Server tab > Mail Settings/Mailer * -> PHP Mail (Change to sendMail > Save > Change back to PHP Mail > Save)
Hope this help.
Arlex Wong
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Sunday, 24 November 2013 21:05
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Hi Arlex,
Okay, I will try that if I run into the same problem on other sites. Thank you for your help!
Ineke
Ineke Huibregtse
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Sunday, 24 November 2013 21:14
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Hello Ineke,

You're welcome. Have a nice day.
Arlex Wong
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Sunday, 24 November 2013 21:18
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Had the same issue. This solution worked for me. Thanks!
Elizabeth Scruggs
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Wednesday, 04 December 2013 01:38
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Hello Elizabeth,

You are most welcome. Glad that your issue is solved.

Thanks!
Adelene
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Wednesday, 04 December 2013 01:50
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