Notification of reply to a comment in easyblog doesn't work
By Jonathan Thompson on Thursday, 21 December 2017
Posted in Technical Issues
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Hello,

The author now receives an email and system notification if a user leaves a comment on an easyblog post.

However, if the author responds to the user comment the user gets no notification of the reply to the comment.

The user does get a notification if the author likes the comment.

In the attached screen shot "Jim Thomas" received no email or system notification from the comment reply by "Jonathan Thompson"

Sorry to be such a problem figuring out these comments.

Thanks
Hi there,

We have logged this internally and we will see if we can implement this on our future release version. Thanks for your understanding.
Abdul Warith Norudin
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Friday, 22 December 2017 10:34
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Ok. Does Komento have this function? If a user comments on a blog post I would like the user to be notified if the author of the blog post (or anyone else) replies to the comment. If so, is the notification by email only or is it integrated with the easysocial notification system as well?

Thanks
Jonathan Thompson
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Friday, 22 December 2017 10:58
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Does your site use Komento on the blog?
Jonathan Thompson
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Friday, 22 December 2017 11:10
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Hi there,

Does Komento have this function?

Yes it is. Komento will sent those new reply made. It is required for you to enable this setting http://take.ms/1IpNm in order to achieve this.

If so, is the notification by email only or is it integrated with the easysocial notification system as well?

Yes, you can integrated them as you can see here http://take.ms/ZBuik

Does your site use Komento on the blog?

Yes, we are using Komento for our blogs on our site.

Please advice.
Abdul Warith Norudin
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Friday, 22 December 2017 12:22
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Thanks! I went ahead and bought Komento a few minutes ago. When I installed it and submitted a test comment I got an error above the comment box "Not found". I submitted another support requests but it should meet my needs when the error is resolved. Thanks!
Jonathan Thompson
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Friday, 22 December 2017 12:31
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Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.
Abdul Warith Norudin
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Friday, 22 December 2017 12:36
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