Notification email for blog subscription: Not sent in selected language
By Hideto on Wednesday, 18 January 2017
Posted in Technical Issues
Replies 8
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Hello,

I'm facing an language issue when user subscribed a blogger.
Our site is in multi-language (our default language + English).

When English is selected on the front-end and user subscribes a blogger, the user receives the subscription confirmation email in default language (Not in English). (FYI: Only subject field is in English.)

Notification email should be in the same language with the front-end language selected by user.
How can I fix this?

Thanks
Additional info:

On the back-end > Mail activities, the email preview is shown in English, but actual email was delivered in non-English language.
Hideto
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Wednesday, 18 January 2017 10:57
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Hi there,

I have tested it to be delivered on my email. It seems that it shown same as email preview as you can see here https://screencast.com/t/FnCJr0wM and https://screencast.com/t/lRTzRv6Ra2 and also everything is in English as shown https://screencast.com/t/g3t6uip6oy

Maybe i have replicated wrongly, please advice.
Abdul Warith Norudin
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Wednesday, 18 January 2017 11:28
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Hi Abdul,

Thank you for testing.
It's surprising that you received in English successfully.

Did you log in with credentials I gave, then specified the email address when subscribing?
I tried that, but no success.

On the contrary, can you try to subscribe in Japanese to see if you receive the email in Japanese?


Thanks,
Hideto
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Wednesday, 18 January 2017 12:34
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Hi there,

On the contrary, can you try to subscribe in Japanese to see if you receive the email in Japanese?

I have tested using Japanese language on your site and it appended correctly, as you can see here https://screencast.com/t/RNyRjAs71

Did you log in with credentials I gave, then specified the email address when subscribing?
I tried that, but no success.

Yes i logged in using user you gave in your dashboard, and specified my own email as shown https://www.screencast.com/t/8NOIVIM4QX

Please advice.
Abdul Warith Norudin
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Wednesday, 18 January 2017 13:28
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Hi Abdul,

Thank you for testing again.
Well, I have no idea why I have no success...
I've tested with the same credentials but every time I receive emails in Japanese. (although "subject" is in English".)

Just to confirm,
Notification emails should be sent in the language selected on front-end, right?
Hideto
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Wednesday, 18 January 2017 15:55
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Hi there,

It seems that maybe your gmail set to auto-translate as shown here https://screencast.com/t/k2n7yXNituk6 Maybe you can give a check about this first. Maybe try to use another browser or use your mobile to see those emails. Please advice.


Notification emails should be sent in the language selected on front-end, right?

Yes it is. Emails will sent based on what current language of your site.
Abdul Warith Norudin
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Wednesday, 18 January 2017 17:20
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Hi Abdul,

Thanks for your advice.
Actually, I'm not testing with gmail. Also I tried different browsers, cleared cache, etc., but no success.

I don't know why.
But as long as you never experienced problem when you tested, I will assume it should be OK.
So I will leave it as it is, for now.

Thanks!
Hideto
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Thursday, 19 January 2017 16:42
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Hi there,

Actually, I'm not testing with gmail. Also I tried different browsers, cleared cache, etc., but no success.

maybe you can consult with your email service provider regarding this issues and keep us updated or maybe can you give us with email service provider you are using for us to have a further check on this issues. Please advice.
Abdul Warith Norudin
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Thursday, 19 January 2017 17:23
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