Hi Hanane,

Can you provide us with the following credentials so we can help you with the issue?
1) Joomla backend access
2) FTP access
3) CPanel access

Hello
sorry for late answer.
after a lot of effort i succed.users recieve notifications but in spam...how can i make them recieved in email box!!

Hi Hanane,

There are lots of reason why the email could ended up in spam mailbox instead of normal inbox. Mostly it could be related with the title and content inside the email itself. You can read more here, http://www.inmotionhosting.com/support/email/fighting-spam/stop-emails-being-labeled-spam .

Unfortunately this is something that we cannot control as different email provider contain different email filtering mechanism .