Hey Julie,

I've tried to replicate this issue at your site but I am unable to replicate the same.
See here: https://www.awesomescreenshot.com/video/8448424?key=cfece14f69e21f22fbc11f40d36bdcc0

Am I checked wrongly, if yes please provide me the steps to replicate the same?

Looking forward to your response.

Which pet site is that? Is it the live one?

This one : http://masqueradingpets.com

I’m going to take another look at the pets website.

Could you have a look at masquerading.com and masqueradingdating.com please, as these both have the same issues

Hey Julie,

Could you have a look at masquerading.com and masqueradingdating.com please, as these both have the same issues

I've checked on both sites and it's working fine.

Please take a look at this issue again and update us if still issue persist.

I'm still getting the problem on Dating, it's not asking for payments.
I've cleared the cache, but it hasn't changed anything...Any suggestions?

If you try checking out with a paid subscription, use the code

testingeaster

it's valid for 100% so can be used on any paid plan

Hey Julie,

Ok, thank you for sharing the details. As once 100% discount is applied then the subscription will be free.
I've checked your site and found that you have enabled the Skip Free invoice setting at your site, so the invoice checkout page is skipped if the subscription is free. For free subscription payment is not needed so payment screen will be skipped and user directly redirect to thank you page.
see here: https://www.awesomescreenshot.com/image/25840307?key=e551283ce7c47b1834a8cec0183f4249

Can you disable this setting and try again to check.

Update us with the response.

When testing this yesterday and today, I didn't even get to the point of putting in a code for a discount.

It was asking to confirm the plan, then taking you to the signup screen, and then it was skipping the actual point of giving you the breakdown/invoice and jumping straight to 'activate your account'.

No code was put in and no invoice/payment requested, even though the plans chosen were paid plans.

It means that any user that is trying to sign up, will not be charged.

Hey Julie,

Can you record a video of the issue you are having, so I'll try to replicate the same.
You can try this to record video : https://monosnap.com/

Looking forward to your response.

Hi,

I’ve tried this on a PC and it works fine, but it doesn’t always work on all devices. I will need to monitor it, so can we keep the ticket open while I give it a week or so?

Hey Julie,

Ok, Keep us updated on this issue.