No-status when discount applied on recurring plans
By Shana Kirk on Friday, 18 May 2018
Posted in General Issues
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We have a problem with a discount code we're running on our recurring (SONATA) plans. The discount (sonata18) is $4 off the first invoice. Everything works fine except the plan never goes into "Active" status and remains "No-status" This was working fine just about 3 days ago. I've been manually changing them to active as they come in.

If the discount code is not applied, the plan goes into "Active" status immediately. We also have fixed plans on our website with discounts, and no problems with those whatsoever.

I was trying some different settings in the Payplans-Quick-Registration app which may have triggered this. I've tried changing the settings back but the problem persists.

Thanks for your help!
Hello,

I have checked this issue at your site, subscription is still no status because notification didn't came from payment gateway amount amount settlement. You already cancelled this subscription and refunded money.
see attached screen shot.

I have also confirmed the configuration and it seems fine.
On other 2 no-status subscription no transaction were there. Can you please try to do one more payment with discount.
Don't cancel this and refund. wait for the notification. Also check in your 2checkout merchant account , payment debited or not, don't activate them manually.

Update me.
Manisha Ranawat
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Friday, 18 May 2018 16:03
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Thanks for your response, Manisha. I just made a new transaction and did not manually change status or cancel the payment. I used a different coupon to lower the transaction amount to $1, but the behavior is the same. It seems that any coupon triggers the problem.

Thank you again for your assistance
Shana Kirk
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Friday, 18 May 2018 21:50
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Hello Ryan,

I have the test transaction made using discount coupon. as notification are coming from 2checkout, but you have again manually add the transaction which is creating issue.
See attached screen shot.

As i didn't see that you have applied discount coupon of $1. Correct me the subscription id if i am checking different one.
I am checking subscription of user Kristenrendall.

Update me.
Manisha Ranawat
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Monday, 21 May 2018 11:35
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Hi, please refer to the transaction/subscription with username greenepiano1. Sorry for the confusion!
Shana Kirk
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Monday, 21 May 2018 11:53
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Hello Ryan,

ok, can you update me your site ftp also. I need to do some changes to fix this issue .
Manisha Ranawat
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Monday, 21 May 2018 14:00
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I just added FTP info to the first post in this thread. Please let me know if you need anything else!
Shana Kirk
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Monday, 21 May 2018 23:16
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Hello Ryan,

I've made checnges on your site in 2Checkout payment plugin.
Please do one more test payment and let me know if you still any issue is coming.
Manisha Ranawat
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Tuesday, 22 May 2018 17:27
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Everything is working great now. Thank you so much Manisha!
Shana Kirk
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Wednesday, 23 May 2018 06:39
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It sounds good that your issue is resolved now.

Just for your information, I have locked and marked this thread as resolved to avoid confusions in the future. Please start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiries.
Manisha Ranawat
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Wednesday, 23 May 2018 10:49
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