No License Found
By Mohamed AlSharkawy on Friday, 25 January 2019
Posted in Technical Issues
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Hello, dears

yesterday I order the Club Plan and after login and add my domain to easy social I download the launcher package and full package.

1- with the full package: I can't add languages and get this message (you need a valid API key)
2- I can't install the launcher package I get this message (No License Found.. Sorry, but the API key that you have provided does not have a valid subscription. Please try again, or if you still have technical difficulties, please contact our support team. )

Thanks
Hey Mohamed,

It looks like for some reasons your account does not have any API key associated with it. I have fixed your account and you will need to redownload the launcher package again to install it on your site. Can you try it again now?
Mark
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Friday, 25 January 2019 15:45
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wow thanks Mark for your fast respond and amazing support.

it's working with me right now thanks again
Mohamed AlSharkawy
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Friday, 25 January 2019 15:58
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You are most welcome Mohamed, glad that your issue is resolved now
Mark
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Friday, 25 January 2019 16:51
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