By Jim on Wednesday, 12 April 2017
Posted in General Issues
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I am unable to bring up the backend on komento. See attachment of the screen shot that I have. I have uninstalled/reinstalled with no change. Installation went successfully. Any suggestions on where to look or what to try to resolve this issue. Frontend commenting seems to be working fine. Thanks in advance for your help.

Hi there,

It seems that somehow, this issues comes form "Muscol" components and i have temporary rename this file komento_plugin.php at this path components/com_muscol/komento_plugin.php and it seems to works fine now.

Maybe you can consult with "Muscol" service provider and see how it goes
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Wednesday, 12 April 2017 11:42
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Thanks for the quick response Abdul. The conflict was with muscol. I did some digging and apparently, if a category is deleted with pending comments attached to it, it creates a conflict. The category may go away, but the comments still need to be manually removed first. With you bringing the component back up, I was able to find and delete the errant comments, and everything is working great now.

Thanks
Jim
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Wednesday, 12 April 2017 13:19
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Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.
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Wednesday, 12 April 2017 14:21
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