No invitation is sent for event
By Uwe on Wednesday, 20 October 2021
Posted in Technical Issues
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Hi,

we have created an event (only with invitation) and have added the required guests/friends to the event. Our expectation was that all invited guests will receive an invitation by email or notification within Easysocial. But none of this happened. They did not receive any information that they have been invited.

Is there a setting for this? Please advise.

Thanks
Uwe
Hi Uwe,

Does this happen to the invite emails only or other EasySocial emails as well? One thing you can check is whether the email is generated under email activities.

You can also activate the provided account so I can troubleshoot.
Raymond
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Thursday, 21 October 2021 12:42
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Hi Raymond,

this happens only to the invite emails. All other emails are sent correctly. I will now activate the account for you.
Uwe
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Thursday, 21 October 2021 13:04
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SuperAdmin is activated for you now.
Uwe
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Thursday, 21 October 2021 13:05
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Thanks Uwe.

After checking your alerts section, it appears that the Invited to join event alert is unpublished. Can you try publishing it, then send invites to the users again? You would have to remove the existing guests and invite them again(can try with one user first).
Raymond
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Thursday, 21 October 2021 13:22
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Thanks, Raymond. My mistake! We will test it and hopefully it will be working now.
Uwe
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Thursday, 21 October 2021 13:35
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No worries Uwe and you're most welcome.

Regards.
Raymond
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Thursday, 21 October 2021 17:07
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