I've tested in our forums with our customer and some of the dummy email account, it seems work fine, we can receive those email notification from their email account when someone reply on the thread.

It works for me as well over the past days without any issue.

what email address does the forum use to send and I will try white listing them

thanks

My emails show the following:

From: StackIdeas Support Forums <support@stackideas.com>

P.S. If you need:

Received: from stackideas.com (stackideas.com [45.33.29.21])
by ismtpd0007p1las1.sendgrid.net (SG) with ESMTP id 46RWlOx-Qaajq9PSCqH3Pw
for <somewhere@something.tld>; Mon, 06 Mar 2017 15:45:05.113 +0000 (UTC)

I noticed you are using sendgrid, maybe this is the issue. I have white listed support@stackideas.com

can you add a reply and I will see if i get the notification.

tar

reply

did not get any email. I have also disabled my spam filter for now

Hm currently I am not really sure why only you can't able to receive the notification when someone reply on your thread.


By the way, thanks for help to test Bastian W.

did not get any email. I have also disabled my spam filter for now

if you aren´t the administrator from the email environment you normally couldn´t disable the spam filter as that would affect every user on that server. You mainly can only disable any application which affects you (but if the server system detected the email as 100% spam then this wouldn´t help you). But you might open a case with your email service provider, they can check the mail server logfiles based on the details mentioned here and can say if they blocked it or not. As the service from sendgrid.net (which is used by Stackideas.com) supports dkim they might use that to fine tune there anti spam environment.

By the way some other issues (which caused that my users sometimes do not get such kind of emails):

- change the email address to some other email provider and check if you get emails here, if you do then change it back and check it again
- make sure you do not have any mail rules in place
- make sure you didn´t blocked the domain/sender in Outlook or your email client you are using
- make sure you do not have any older mail forwards in place
- make sure you do not have an older POP3 collector task running somewhere

P.s.
@Arlex Wong you are welcome ;-)

I have changed the email on the account to see if i get some emails. I have used a Gmail account.

I have disable all of my anti-spam the other day and I asked my server provider to search the mail logs for me and they found not email from support@stackideas.com at all (they check the last 30 days)

lets see what happens now

then here is one reply

nice one, i got that.

I will analyze the email I have received to see if i can see an issue.

cheers

you are welcome. Maybe you can change it back to the original email and check if its still not working. If its not working you can then go back to the email service provider and give them the email notification you just got and say that its working fine with another email address as seen (you can attach the email then) so they need to have a 2nd maybe deeper loop based on the content. If they have the header they might be able to find it. For example it could be that there are to many hoops and that the email is then rejected on there side due to that. But that's something they need to find out.

just for kicks I have changed my email address back to what it was.

I will definately go deep into the code if i need too.

I appreciate the help

here is then another reply

the email never arrived. I will look into this.

cheers

good luck

I am still on the alternative email, but i am now getting emails from threads I have not even signed up to.

the example threads I am getting is

[*] New question asked - Still SyntaxError after posting a comment - Still SyntaxError after posting a comment Posted by Chris in Technical Issues

[*] New question asked - How to change text size on: Latest Blogs Module - How to change text size on: Latest Blogs Module Posted by Aylin in General

[*] New question asked - Missing FB register / login button - Missing FB register / login button Posted by Uros_Tilen_DEV in Technical Issues

[*] New question asked - Photos not showing in story panel for groups - Photos not showing in story panel for groups Posted by Jason Nelson

[*] New question asked - System not sending out notification emails - System not sending out notification emails Posted by Jason Nelson in General

Hm, are you still receiving e-mails from the site wide?

Hi mark,

Yes I am receiving site wide emails. I have not had any in the last couple of hours or so that I have noticed, so if you have changed something I do not have enough data to fully verify it has worked.

I do not get a flood of emails of every post, nor can i give you a pattern of the emails.

Hello shoulders,

Hm, this is odd but I am suspecting that this could be a bug in our forums brought over since EasyDiscuss version 1. Anyway I have removed some of the site subscriptions from the site. Keep me posted if you receive any more notifications.

I no longer get the unwanted emails, thanks

I just now need to get emails getting sent to my non-gmail account.

I have now gone back to this primary email account in my profile.

I tried searching for your e-mail under sendgrid and this is what is being reported, http://take.ms/Btu1N

Hi Mark,

this is an email from my supplier

The timestamp in that email indicated this failed transaction occurred on 3/7/2017. As I mentioned in my previous reply, there were no entries in the mail log containing "stackideas.com" from 3/5/2017 until ~8:00 AM GMT today. The screenshot also lists an IP address of '45.33.29.21'. There are no entries in the mail log that contain that IP address from 3/5/2017 until now. The SMTP-ID and MSGID in the screenshot are not tied in anyway to IDs that our server uses for mail.

Even if mail is rejected, an entry should be created in the mail logs whenever any email reaches the server. There is not an entry in the mail log for the transaction in your screenshot which implies that the email never reached our server. We asked for a bounce back because the attached screenshot doesn't provide enough relevant information for us to determine why that particular email wasn't delivered to your account.

Currently, all available evidence points to the issue being on stackideas.com's side of things. Without something that gives more information, such as a bounce back, there isn't much else for us to look into. Is there anyway you will be able to provide us with one?

Basically, there is more to the bounce message and this will help identify the issue.

thanks

Jon

I have submitted a ticket with Sendgrid and once they get back to us, will let you know.

HI Mark,

1) I am now receiving emails to my primary email address again

2) what a stupid thing sendgrid is doing. I have never heard of blacklisting working this way around

Thanks

You are most welcome.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.