Hello,

Sorry for the late reply. Please send us your purchase number here or in https://crm.stackideas.com so that we can track down your purchase. Please advice.

Thanks!

Hi RocketBoy,

Thank you for your inquiry. I've tried to search for any purchases under your email address but I am unable to find any records in both our backend and our Fastspring's. Did you used a different email to purchase? If so, it would be best if you provide me with the Order # so that I am able to locate your purchase and link it to your account. The order # should be sent to your email once your purchase has been successfully made.

Let me know if you need any further assistance.

Hi I have replied in crm.stackideas.com as suggested, thanks

Hi RocketBoy,

Great! I believe I've replied to your ticket. To avoid any confusions, I'll mark this thread as solved and close it. Let's continue in your ticket, shall we?