Hi there,

Please assign your domain to your license to obtain for support. You can do so by accessing your license area at http://stackideas.com/dashboard

Once you are done, update us here and we'll continue checking your issue.
Is it possible for you to provide us with the back end and FTP access to your site to check on this issue?
You can add the information needed by edit your first post in the Details section or you can just include your site's access once at http://stackideas.com/dashboard/site rather than needing to keep adding them in your replies

Hello,

We assigned the domain to obtain support

Hi David,

Is it possible for you to provide us with the back end and FTP access to your site to check on this issue?

You can add the information needed by edit your first post in the Details section or you can just include your site's access once at http://stackideas.com/dashboard/site rather than needing to keep adding them in your replies

Submitted login info

Hey David,

It seems like your server already blocked do not allow to access your backend, you can check my attached screenshot below.

By the way, this is my current IP address : 175.144.20.56

Hello,

Sorry about the delay. The client has allowed your IP so you can look at the issue.

Regards,

Dave

Hey David,

I am sorry for the delay of this reply,

This is my current office IP address : 175.139.131.12 , can you request with your client allow this IP to access your backend?

Keep us update once you have done, so we can continue investigate on your issue.