By Richard on Monday, 25 February 2019
Posted in General Issues
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1. When a new user registers the Active Status has changed email is sent 5 times* and the same thing happens if an existing member (before PayPlans was active) logs in and subscribes to a plan**. I am not sure if it is 5 times to the user or 5 times to admin or 1 time to user and 4 times to admin or a different combination, could you check and confirm?

*See audit logs in admin for test user Alfie Bowls
**See audit logs in admin for test user Dusty Bowls

2. I just wanted to check if I amend the code in any of the Notification Templates through the admin area, are they core or custom files and do the changes remain when PayPlans receives a new software update? I have changed welcome text in the code and the adjustments do work, so it is only what happens in an update i am checking.

3. I noticed in another thread that if a Plan is only saved or edited and saved (basically any new save action) it cancels all settings (in my case) for upgrades, renewals, payment methods, apps and other areas that others may use, can you confirm this will be fixed in the next update?

4. I noticed in another thread that in admin Settings/General the Delete Incomplete Orders option does not work, can you confirm this will be fixed in the next update?
Hi Richard,

Kindly find my response for your inquiries below:
1. When a new user registers the Active Status has changed email is sent 5 times* and the same thing happens if an existing member (before PayPlans was active) logs in and subscribes to a plan**. I am not sure if it is 5 times to the user or 5 times to admin or 1 time to user and 4 times to admin or a different combination, could you check and confirm?

*See audit logs in admin for test user Alfie Bowls
**See audit logs in admin for test user Dusty Bowls

This is a known issue, the fix will be included in the incoming release

2. I just wanted to check if I amend the code in any of the Notification Templates through the admin area, are they core or custom files and do the changes remain when PayPlans receives a new software update? I have changed welcome text in the code and the adjustments do work, so it is only what happens in an update i am checking.

This is actually a core template, and it will override once you update to the latest version. You need to do template override for this instead.

3. I noticed in another thread that if a Plan is only saved or edited and saved (basically any new save action) it cancels all settings (in my case) for upgrades, renewals, payment methods, apps and other areas that others may use, can you confirm this will be fixed in the next update?

Yes, this issue has been logged and will be fix in the incoming release

4. I noticed in another thread that in admin Settings/General the Delete Incomplete Orders option does not work, can you confirm this will be fixed in the next update?

Yes, this issue has been logged and the fix will be included in the next release.
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Monday, 25 February 2019 14:15
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Thank you for the information Muhammad, that is all i need, much appreciated.
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Monday, 25 February 2019 14:28
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You are most welcome Richard
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Monday, 25 February 2019 15:22
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