Multiple email notifications
By David William Kerr on Monday, 12 June 2017
Posted in Technical Issues
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Hello, I have been using EasyBlog for some years.
I am using the current standard release.
My subscribers are receiving more than one notification email. For instance, on a single blog post, individuals receive from 1 to 6 notification emails. i.e. some receive 1, others 3, others 4, others 5 and others 6.
I have checked the email server logs and the problem is that EasyBlog is sending the emails multiple times- separated in time by 3 to 10 seconds. The email server is not indicating any poroblem. The website is hosted in the USA on inmotionhosting and the email server is in Australia so I suspect there is some timeout in EasyBlog which might be too short.
I am using email on page load.
The email sever is longstanding (10yrs) with no other problems. Indeed, I tried another email server from another provider and had the identical problem.
I really need a fix for this as people are annoyed.
Any suggestions gratefully accepted.
Regards,
David Kerr
https://www.kerr.net.au
Hey there,

I am really sorry for the delay of this reply as it is a public holiday for us here.

I am not encourage user to use this "send email on page load" on your site, it might be send out duplicate email notification to your site subscriber like what you reported at above.

It would be best is setup cronjob from your server so it will send out your site pending email in every certain time.

if you need assistance on this, please provide us with your Joomla backend and Cpanel access at http://stackideas.com/dashboard/site .
Arlex Wong
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Monday, 12 June 2017 10:47
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Hello Alex,
Thank you for that advice.
I have set "Notify on Page Load" to NO, but I cannot see anywhere to save that setting! If I reload that page, the setting has gone back to notify on Page Load! I have tried this with Google Chrome and also the latest Firefox. Where is the SAVE button or similar?
Thanks,
Dave
David William Kerr
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Monday, 12 June 2017 20:57
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Whoops- the problem is the screen on my small notebook. It was chopping off the SAVE button which I now found.
I have setup the CRON and will try it on a new blog post.
Regards,
David
David William Kerr
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Monday, 12 June 2017 21:00
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Alright, keep us update if the issue still persists and provide us with your following site details so we can better have a check.

- Joomla backend access
- FTP access
- Cpanel access which can setup cronjob on your server
Arlex Wong
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Monday, 12 June 2017 21:50
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Hi Alex,
Thank you. Everything is okay now using the cron,
Regards,
Dave
David William Kerr
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Monday, 12 June 2017 22:58
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Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.
Arlex Wong
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Monday, 12 June 2017 23:17
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