Multiple Admin Errors
By Ted on Thursday, 03 May 2018
Posted in General Issues
Replies 15
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Unable to get the ajax response of any apps to update, for example selecting plans that apps apply to, or user to apply a subscription to. When selecting the number of months for any plan it defaults back to 0 and wont save. I get the cron not running error despite that cron is running.

All in all I feel like there is some serious issues in the backend that i'm guessing is all related to the one problem.

I was holding out for 4.0 in the hopes it would resolve but can't wait any longer
Hello Ted,

Ajax error is coming due to your template jquery conflicts with payplans jquery.
Cron issue is also able to replicate , but nothing logged into payplans logs.

Can you update me your site ftp details as well as today's server error or access log to check cron job issue.
Because when i tried to run from frontend , it shows successful but nothing in Payplans logs.

Update me.
Manisha Ranawat
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Thursday, 03 May 2018 18:34
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Conflicts with the standard admin template??
Cron is working, just the alert not going away. I'm more concerned with the usability being restored. FTP details added in original post
Ted
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Friday, 04 May 2018 05:59
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Hello Ted,

Sorry for the confusion , conflict with some extension jquery.
Cron issue, m checking this one and let you know asap.
Manisha Ranawat
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Friday, 04 May 2018 11:09
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my preference is the jquery conflict over the cron issue if you could preference that first that'd be great thanks.
Ted
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Friday, 04 May 2018 12:15
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Hello Ted,

Regarding js error, i have checked and found that you have modify the file at path root//components/com_payplans/xiframework/base/helper/template.php to add jquery and bootstrap js, which is creating conflicts. I've already corrected it.
see attached screen shot.

Please take a look on this issue and update me if you still facing this issue.
Manisha Ranawat
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Friday, 04 May 2018 18:37
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Think you'll find that was modified by you here https://stackideas.com/forums/unable-to-upgrade-plans-or-enter-credit-card-details hopefully that error doesn't return then.
Ted
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Friday, 04 May 2018 19:29
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Hello Ted,

Ah, yes this file is modified me previously because bootstrap and js files not loaded by your template.
Now it's working find with upgrade pop-up also, i tested it.

Please take a look and update me if still any issue persist.
Manisha Ranawat
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Friday, 04 May 2018 19:54
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Whilst you managed to resolve the first problem we still seem to be having cron issues. renewals have not been processed this month, still sitting there owing.
Ted
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Friday, 22 June 2018 11:53
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Hello Ted,

I've tried to access the admin area but , credentials not working.
Please cross check it and update me the admin credentials.


Warning

Username and password do not match or you do not have an account yet.


sorry for the inconvenience.
I did some fix related to cron job , i need to check the logs again.
Manisha Ranawat
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Friday, 22 June 2018 12:05
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Please try again now.
Ted
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Friday, 22 June 2018 13:04
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Hello Ted,

I am able to login using details. I checked and found when cron url trigger it's redirecting to home page.
This issue is coming due to sh404 SEF plugin. After disabling sh404 SEF system plugin , cron job seems working.

can you grant us for the permission so I can able to purge all of your existing SEF URL from Sh404sef so that it can regenerate again those correct SEF URL?
Update me.
Manisha Ranawat
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Friday, 22 June 2018 14:52
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Thanks Manisha,
I will purge them. Appreciate your help
Ted
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Friday, 22 June 2018 15:37
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Your most welcome.
Manisha Ranawat
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Friday, 22 June 2018 16:01
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