By Zehn on Monday, 16 April 2018
Posted in Technical Issues
Replies 7
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Hello,

I have added mobile icon in the ES setting. However, when i go t add a shortcut on my phone, it doesn’t recognize the icon image that i have uploaded. I have cleared the browser cache as well… all to no avail.

See screenshot attached…


  • Mobile OS: Android
  • Mobile Browser: Chrome


Help is appreciated.
Hi Zehn,

Do you perhaps have server cache? because I've tried to change another image, seems to render your previous image
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Monday, 16 April 2018 11:41
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Hello,

I have consulted with hosting company, and there is no server caching. With wider testing, some users will see the mobile icon, and others will not. On my end, i still cannot see the mobile icon, i still see the icon in the screenshot previously attached. Can you please look into this further.

Much thanks
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Thursday, 26 April 2018 07:51
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Hi Zehn,

May I know which app browser that you're using? I've tried chrome on my phone and my colleague's (xiaomi redmi note 3 and google pixel) seems it was shows fine.
And have you try to clear your mobile browser cache?
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Thursday, 26 April 2018 11:56
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Hello,

Yes, i have cleared browser cache to no avail.

Mobile OS: Android 8.1.0
Mobile Browser: Chrome - version 65.0.3325.109

Much Thanks
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Saturday, 28 April 2018 10:09
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Hi Zehn,

It seems you're using an older version of chrome app. Perhaps, can you update to the latest and see how it goes?
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Monday, 30 April 2018 10:09
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Hello
Is it possible to do a link in the content of the website that will launch the process of adding a screenshot on the phone's desktop to our website?
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Saturday, 17 November 2018 03:17
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Hey there,

This is currently not possible. You can only able to add this mobile shortcut icon through the browser app setting, but not adding the shortcut directly by javascript.
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Saturday, 17 November 2018 12:10
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