By Antonio Simmons on Friday, 16 May 2014
Posted in General Issues
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Hi,
I can't register to my site with my Facebook account or through EasySocial on my phone. Every time I try I get a message that say "Safari cannot open the page because too many redirects occurred".
hey antonio,
I just checked your site and was able to replicate the issue. btw, the problem wasn't only happening on the phone but also using my mac.
anyways, the reason this re-direct problem occured was because you had no public menu item for easysocial, the re-direct is trying to forward to an easysocial page that is only available for "registered" users and as someone registering (guest) is not allowed there you were in a loop.

I swtiched your play to play menu item to public and then registered using my iphone - everything went fine and I already received the confirmation mail from your site. please re-check at your end and let me know if that's not solved for you as well.

have a nice day
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Saturday, 17 May 2014 22:54
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Hi Antonio,

I am sorry for the delay of this reply.

Is your issue only happen when register with mobile? How about register with normal PC? By the way, can you pass me your Joomla site admin access and your FTP account so that we can investigate this issue further?

Please advise.
Sam
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Friday, 16 May 2014 12:28
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Hi Sam
Yes this is only on the mobile version, everything works fine for normal PC. As you know this is a very critical problem because new users can't register. I've also supplied the access info.
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Friday, 16 May 2014 17:27
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Can someone please check into this issue. I can't get any new users if they try and register with their phone.
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Saturday, 17 May 2014 22:08
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Hi Alex,
Yes you fixed it thank you very much:)
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Saturday, 17 May 2014 23:34
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