hello Ryan Kirby,

Sorry for late reply to this,
Yes, that was strange, Is it possible provide us with your Joomla backend and FTP access so we can able to double check with your image storage file is it still existing or not? Please advise.

Thanks Arlex.
How can I securely send you my login info?

Hello Ryan,

You can put your site information in site details below. Only our support team can view this information.


Please be advise.
Thanks.

I was able to restore the images from a backup that my hosting company provided. I still don't understand how they disappeared though. One thing I can't figure out is if you look at the images in /images/easyblog_images/850 using a file manager or ftp program you see a lot more images than actually show up using the media manager built in to Easyblog. Thank you for taking a look.

Hello Ryan,

I'm really sorry that delayed of this reply,
It seems like you provided us that user account is not (UserId - 850), can you provide this user so we can able to test on this?
May i know which image is missing? Perhaps you provide us which image is missing from your blog post, so we can trying to track back what is the happening.

By the way, your FTP account is not point us to your Joomla root folder. check my screenshot below.

.

Hello Ryan Kirby,

I am really sorry for the delay of this reply as it is a weekend for us here.
I have tried to access this "Jerry" account, it seems like you provided that login credential is not working.

But based on your description about the blog ID, I have checked this blog post -> http://www.torchcraft.com/photo-blog/rooster-playing-a-guitar-on-a-metal-farm.html
It seems like the photo is there .../images/easyblog_images/850/2e1ax_default_entry_Metal-Farm-raw.jpg, it should be able to see this image from that media manager of user account.

Sorry for the login trouble. All seems to be working. If I have the same problem again, I'll contact you guys so you can take a look before I restore any images.
Thank you for your time!!!

Thanks for updating Ryan, let us know if the problem still persists.