By Michael on Thursday, 22 February 2018
Posted in General Issues
Replies 9
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Hello team,

some users are reporting the attached error message.

kindly assist.

Thanks
Hello Michael,

I have tried to replicate this issue in your site and it works well: http://take.ms/1yChD . Is it possible for you to provide more information on how to replicate the issue?
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Thursday, 22 February 2018 11:00
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Hello Nick,

I'm still getting the error per attached. You can replicate signing in with the user's details i've provided and trying to send me an inbox message.
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Friday, 23 February 2018 05:17
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Hello,

You can replicate signing in with the user's details i've provided.
-- Signing with user's details means with stackideas account or Danny Mills account?

and trying to send me an inbox message
-- May I know which account you are using?

I have tested with both side:
1. Stackideas send a message to Danny Mills
2. Danny Mills send a message to Stackideas.

Both work just fine. Please advise.
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Friday, 23 February 2018 11:00
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Hello Nik, you can try sending me a message.
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Friday, 23 February 2018 19:25
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Hello Michael,

Here is the video of me sending a message to Danny Mills (which I assume it is your account) http://take.ms/mulVM
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Monday, 26 February 2018 10:12
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Nik,

Am not sure why you are not getting the same error but this seems to still be on. I am also getting complaints from users about the same this. I can only highlight this and keep providing evidence of cases where it happens.

Kind regards,

Michael
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Wednesday, 28 February 2018 23:26
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Hello Michael,

It would be best if you can provide the access of the sender account as well as the receiver. I have tested with multiple PCs and still unable to replicate.
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Thursday, 01 March 2018 10:23
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Nik,

We're a community now - i'm not sure users will take too kindly to us asking them to either provide or permit access to their private account details.
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Friday, 02 March 2018 04:12
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Hello Michael,

I am afraid not much we can do about this since we can't really replicate it from our end. But, if you found any clue on how to replicate it properly, do let us know.
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Friday, 02 March 2018 10:20
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