By Julie Kubiak on Wednesday, 11 January 2023
Posted in General Issues
Replies 6
Likes 0
Views 837
Votes 0
Hi,

Not sure WHAT has happened, but the home menu, THE ARENA, is not working correctly on any of the sites.
If the user clicks from one menu to another, and then click on THE ARENA, they are getting the Charm login screen. They aren't being logged out, but there is something that has changed with the menu.
I've tried to fix it, but may have made it worse.

The main/live sites are the priority her:
Masquerading.com
MasqueradingPets.com
MasqueradingDating.com
This is crazy. It has been doing this for days, and now I have gone to record it to show you, it has “fixed itself overnight“

Close the ticket, and I will open a new ticket if I see it happen again, and I will film it next time!!!
·
Wednesday, 11 January 2023 21:47
·
0 Likes
·
0 Votes
·
0 Comments
·
Hey Julie,

Sorry, I didn't get you. Can you explain in detail what you are trying to achieve?
so I'll be able to assist you better.
·
Wednesday, 11 January 2023 21:10
·
0 Likes
·
0 Votes
·
0 Comments
·
I have come across a problem on all of the sites, where a user logs in, but when they move around the site and then click back on “the arena“ menu, it doesn’t show them the “homepage“, and it takes them to the charm template EasySocial login screen.
The user is still logged in, and the only way to get back is to click the back button.

First of all, I don’t use the charm template login screen, but I have no way of hiding that.

Secondly, I’m not sure what settings are wrong with “the arena“ menu.
I have tried to fix it on the live site, in all fairness, I can’t remember which site I was working on as I was in a bit of a panic, but I know I haven’t fixed it at all.

If you log in as a user or create an account, switch around a few menus, and go back to the arena, you’ll see what I mean.

When I checked this yesterday, all three sites seemed to be set up exactly the same.

There are two menu items for “the arena/homepage” because I have been told it needed to be set up like that, so the menu could be hidden until the user logs in, but had to be available for public users, to complete the signup process to the site.
If this is no longer correct, please let me know how to rectify this.
·
Wednesday, 11 January 2023 21:24
·
0 Likes
·
0 Votes
·
0 Comments
·
Hey Julie,

To be honest i didn't get you.
Can you capture screen recording and show us.
·
Wednesday, 11 January 2023 21:30
·
0 Likes
·
0 Votes
·
0 Comments
·
I thought I had closed this ticket!!
Ignore the reference to this problem in my other ticket, and here is the screen recording....

This was recorded on the LIVE Dating site
·
Thursday, 12 January 2023 06:08
·
0 Likes
·
0 Votes
·
0 Comments
·
Hey Julie,

I've replied to you on your other forum post regarding this issue.
·
Thursday, 12 January 2023 13:15
·
0 Likes
·
0 Votes
·
0 Comments
·
View Full Post