Hello,

There is something really strange about your Joomla setup. Was this a quick start package from your template club?

By the way, I noticed that when fetching the data from the database, it seems to contain these jhackguard path's, http://take.ms/qPwqS . Not entirely sure why because when I disabled the plugin, it's still enforcing this.

Also, I am not too sure if this is related to https://github.com/joomla/joomla-cms/issues/15938 but it seems like someone else is also experiencing the same issue after upgrading to 3.7 from 3.6.x. Did you upgrade from 3.6.x ?

Can you please edit your post and also provide us with the FTP access please?

It is a new installation and I will send FTP credentials

Attention, you have posted this public! Edit your first post in this thread to put it into the secret area.

I have updated the ftp credentials in the private area

In case you would like to re-install joomla, please feel free to do so. It is a new installation.

Hey there,

I am really sorry for the delay of this reply as it is a public for us here.

It seems like when you update your FTP details into your first post, it override your previous Joomla backend details, can you edit this first post and put your Joomla backend details at your private area?


By the way, thanks for help Sabih

Hi,
I have updated all login details.
Looking forward to a solution.
Many thanks

It seems like i was unable to figure out why it keep hitting that error what you trying to publish one of the menu from backend.

I believe even re-install Joomla, it will not solve this issue is because based on what my colleague figure out it seems like something related with this JHackGuard which injected to the existing menu item path and stored it.

And these JHackGuard menu also messed up the #__menu left and right data structure which caused this issue, you can check my attached screenshot below.

Perhaps you can request with your webhosting provider to help you restore back to original domain without install Joomla yet, then this time install the joomla but without install JHackGuard component on your site, it might solve this issue.

I have removed the Joomla installation and installed a new one.
I have also updated the login details in my first post.
The EasySocial app has been installed into Joomla but I have not assigned it to the home page, would you like to do it yourself so that we can understand where the problem is?

I would appreciate if you can help asap as now it is two days that I ma trying to install the app

It seems that the issue is still present, I will try to reinstall completely the domain space on the server and then check if if the problem is solved. Please wait for me to come back to you.
Many thanks

Hello,

Thanks for updating us on this. If you could re-install Joomla from scratch, it would be best because it is either an issue with the database (probably due to a quick start package or jhackguard plugin) has already messed up the database.

Now the jHackGuard plugin along with the components are deactivated and the issue is the same with the menus being published.
I would need you to help because I need to proceed.
In case I will not be able to use EasySocial, I will have to ask for a refund and look at other options. That would be a shame because I would have also used the other components.
I will also update the administrator's login credential.

By right, when you doing fresh installation in Joomla, it shouldn't automatically installed these 2 3rd party plugin which developed by Siteground hosting, screenshot : http://screen.stackideas.com/Plugins_-_My_Joomla_-_Administration_-_Google_Chrome_2017-06-28_19.05.55.png

Can you update your database access and FTP access at your first post? Because i would like to see if I manually update those data from this #__menu table is it can work fine or not.

By the way, it seems like you provided that FTP login credentials no longer work.

I have updated on the first post all logon credentials.

Hm, it seems like work fine now when i checked just now, do you apply any fix on your site yesterday?

Actually I did not do anything on my side, not sure how it did happen but happy that it is working.
Let's hope it stays so.
Thanks for your support.

Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.