Hey Simon,

Can you share the steps to replicate the same issue?
So I'll check it further.

Hello Manisha,

Thank you for your support.

I am trying to subscribe to one of the membership plans on the site.
I also tried to renew an expired membership plan.
https://www.sfgm-tc.com/adhesion-plan25/checkout/8O56WJCM5BVY?tmpl=component

In PayPal, sometimes I get a blank screen at the confirmation step of the transaction with the bank's mobile app (securipass).

Another time the redirection to the site is not done, the spinner turns without stopping.

In my tests this happens when you choose to pay by credit card without logging into a PayPal account.

I once managed to pay for a membership by logging into my PayPal account.
I was also able to pay and renew a membership by putting PayPal in sandbox mode.

Do you have any idea?
Are there any settings in PayPal that I should check?

Thanks

Hey Simon,

Thank you for sharing the detailed information on this.

The issue is coming on paypal site, which means after redirecting to paypal for further payment process, these issues hit on their side. There is nothing to fix on PayPlans site.

Are there any settings in PayPal that I should check?

I don't think is there any setting regarding this. You need to contact paypal support team regarding this issue. While contacting them remember to add these screenshot of having issues, so tey will assist better on this.

Keep us update also on this.

Thank you for understanding!

Hello Manisha,

May I wish you and the entire StackIdeas team a very happy new year 2023.

I am starting to see my subscribers manually renewing their membership.
It finally seems that the integration with PayPal is working normally.

Thanks for your help.

Hey Simon,

Thank you and we wish you a very happy new year too.

Glad to hear that your issue has been resolved now.

Just for your information, I have locked and marked this thread as resolved to avoid confusion in the future. Please start a new thread if you have any other issues in the future so it will be easier for us to manage your inquiries.

Thanks for understanding.