Hello Steven,

I am really sorry for the delay of this reply as it is a weekend for us here. Is it possible for you to provide us with the back end and FTP access to your site to check on this issue?

Have now provided the details. Thank you for your support.

All looks good ........ Thank you very much for your support

Hello Steven,

You're welcome and have an awesome day

Regards
Kheng Wei

Hi Again

I have just been prompted to update to the latest version. When following through with the update procedure, it failed. Again I was given the following error message: "The MD5 hash of the downloaded file does not match. Please contact our support team to look into this."

Firstly, can I please get some help with this.

Secondly, I am wondering what the problem is and if it is going to be an ongoing problem .... or is it something I have done wrong?

thanks

Steve

Steve,

Is yours stuck at 10% install of the stage 4 process too?
I've currently got debug disabled, so wondering if this is the same problem I am having.

Ryan Scott wrote:

Steve,

Is yours stuck at 10% install of the stage 4 process too?
I've currently got debug disabled, so wondering if this is the same problem I am having.

Yep, that is exactly where it is at. Hoping to get a quick resolution.

Hello Steven McLean,

Sorry for late reply to this,
I have tried to access in your Joomla backend and FTP, but i getting this

// Joomla backend

Warning

Login denied! Your account has either been blocked or you have not activated it yet.



//FTP

Error:	Could not connect to server

Please advise.

===========================================================================================================
Hello Ryan Scott,

Can you provide us with your Joomla backend and FTP access so we can help you install the EasySocial for you? Please advise.

Steven McLean wrote:

Ryan Scott wrote:

Steve,

Is yours stuck at 10% install of the stage 4 process too?
I've currently got debug disabled, so wondering if this is the same problem I am having.

Yep, that is exactly where it is at. Hoping to get a quick resolution.

Same problem here.

Hello Paul,

Can you provide us with your Joomla backend and FTP access so we can check on this? Please advise.
*You can put the information in the optional information field below. Don't worry about privacy. Only Support team can view the information.

Sorry Paul .... access is now available again.

Also, is there a bug of some type, or am I going to have to go through this process each time an upgrade is necessary?

Thanks for your help.

Steve

Hello Steve,

We have upgraded the easy social in your site. You may have a look .

In order to avoid another MD5 issue in the near future, please download the full version of easy social instead of the launcher as shown in this screenshot http://screencast.com/t/Sb5oMKJcVqq5 . Then during installation select installation via directory shown here in this screenshot http://screencast.com/t/kF4Ek6HK and select the package with the latest version for example com_easysocial_component 1.2.17 .

Regards
Kheng Wei