Logout Button without function
By Christoph Ingenbrand on Friday, 23 May 2014
Posted in General Issues
Replies 26
Likes 0
Views 702
Votes 0
Hello,

in the toolbar the logout button has no function. The same issue is with the easyblog module. In dashboard, the logout button works. Is there a issue in js?
Hello Christoph,

It appears that your logout issue is caused by ARTIO JoomSEF plugin shown in this screenshot http://screencast.com/t/dHlUfepmckBK. When the plugin is disabled, the logout button for both easy blog & easy discuss works normally. But we have enabled the ARTIO JoomSEF plugin again.

For the second issue "Unknown column 'name' in 'where clause' SQL=SELECT a.id, a.title AS `name`, COUNT(DISTINCT b.id) AS level , GROUP_CONCAT(b.id SEPARATOR ',') AS parents FROM joomla_usergroups AS a LEFT JOIN `joomla_usergroups` AS b ON a.lft > b.lft AND a.rgt < b.rgt WHERE LOWER( name ) LIKE '%support%' GROUP BY a.id ORDER BY a.lft ASC" , we can't seem to reproduce the issue in your Joomla backend. May I know where the problem had incurred. Please advice?

Regards
Kheng Wei
Ooi Kheng Wei
·
Friday, 23 May 2014 17:54
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello Christoph,

Can you provide your joomla back end access & your FTP access in order for us to investigate the issue further.

By the way may i know which easy blog module you are experiencing problems ?

Please advice?

Regards
Kheng Wei
Ooi Kheng Wei
·
Friday, 23 May 2014 16:14
·
0 Likes
·
0 Votes
·
0 Comments
·
Thanks for your support.
Christoph Ingenbrand
·
Friday, 23 May 2014 16:25
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello Christoph,

It appears the access easy blog & easy discuss setting is restricted as shown in this screen shot http://screencast.com/t/vrRIwDB3Ke .

Please lift the restrictions in order for us to better investigate the problems that your are facing.

Please advice

Regards
Kheng Wei
Ooi Kheng Wei
·
Friday, 23 May 2014 16:54
·
0 Likes
·
0 Votes
·
0 Comments
·
I can't change the restrictions. I give you my account details. Please have a look at acl setting. It doesn't work. ;-)

It's ok. I have changed the restriction for support. My mistake. ;-)
Christoph Ingenbrand
·
Friday, 23 May 2014 17:11
·
0 Likes
·
0 Votes
·
0 Comments
·
Ok, this is the problem. But why works the logout button in dashboard? I take a look at this plugin.

The second issue was my mistake. The cause of the issue I was searching for support in acl. I don't know why. ;-) But if search, you can't change the restriktions until you logged out and in again.

Thanks again for your great support.
Christoph Ingenbrand
·
Friday, 23 May 2014 18:10
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello Christoph,

To be honest I am not sure why, but the ARTIO JoomSEF plugin seem to effect the toolbar logout and when the logout button is clicked in the toolbar it does not redirect properly to the blog site as shown in this screenshot http://screencast.com/t/YvVlrdovr . But when the logout button is clicked in the dashboard the link redirects to the blog site as shown in this screenshot http://screencast.com/t/R3cZ3Nzei3Hy .

Regards
Kheng Wei
Ooi Kheng Wei
·
Friday, 23 May 2014 18:38
·
0 Likes
·
0 Votes
·
0 Comments
·
Is it possible to redirect the toolbar logout to the same redirect as dashboard?
Christoph Ingenbrand
·
Friday, 23 May 2014 18:43
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello Christoph,

It is not possible, you cant change the redirect link because the redirect link gets the page ID from the database shown here in this code screenshot http://screencast.com/t/rr56PaQwQ and when you logout, it redirects page that display the latest articles which is your main blog page as shown here in this code screenshot http://screencast.com/t/AkzF8QCy .


Regards
Kheng Wei
Ooi Kheng Wei
·
Friday, 23 May 2014 19:24
·
0 Likes
·
0 Votes
·
0 Comments
·
Is it possible to change the redirect link to home or the start page of easyblog?
Christoph Ingenbrand
·
Friday, 23 May 2014 19:45
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello Christoph Ingenbrand,

Correct me if i wrong, when you click the log out button it will redirect back to your start page of Easyblog.
Arlex Wong
·
Friday, 23 May 2014 20:02
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello Arlex,

currently i can't log out because there is something wrong with Artio SEF plugin. Is it possible, to redirect to start page when I log out. The module doesn't need a page id. Or if I'm wrong?
Christoph Ingenbrand
·
Friday, 23 May 2014 20:19
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello Christoph Ingenbrand,

Sorry for late reply to this,
As my colleague already define that issues was causing by Artio SEF plugin, you would like to use this plugin in your site right?
Can i have he permission to remove all the Easyblog SEF URL from Artio SEF component and let the system regenerate again and see how it goes.
Arlex Wong
·
Saturday, 24 May 2014 02:55
·
0 Likes
·
0 Votes
·
0 Comments
·
Is it the Artiio plugin that cause the issue? At the dashboard is the log out no problem. I don't know.

It's ok to delete the URL's.
Christoph Ingenbrand
·
Saturday, 24 May 2014 03:10
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello Christoph,

I am really sorry for the delay of this reply as it is a weekend for us here.
I have tried to access in your backend Easyblog page, but i getting this, 


Error

You are not authorised to view this resource.

can you assign this support user have a Super Administrator privilege so i can access in your global configuration and Easyblog setting page. Please advise.
Arlex Wong
·
Saturday, 24 May 2014 11:06
·
0 Likes
·
0 Votes
·
0 Comments
·
Hi Arlex,

it doesn't matter for this delay. I asked me, when are you sleeping. ;-) The support user is assigned to superuser. But first it's weekend. You can have a look whenever you have time. It's not urgent. Have a nice weekend...;-)
Christoph Ingenbrand
·
Saturday, 24 May 2014 14:26
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello Christoph Ingenbrand,

Sorry for late reply to this,
May i know which part are you using for the JoomSEF in your site current?
Because it seems like this issues causing by JoomSEF, when I tried to disable it, then the dashboard/toolbar logout button is work, but I'm not sure that when enabled the JoomSEF then it only work in Dashboard logout button.
Arlex Wong
·
Monday, 26 May 2014 13:34
·
0 Likes
·
0 Votes
·
0 Comments
·
Hi Arlex,

it works now. It's possible to log out. What have you done?
Christoph Ingenbrand
·
Tuesday, 27 May 2014 04:17
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello Christoph Ingenbrand,

Sorry for late reply to this,
I have disabled the JoomSEF option from your JoomSEF Main Configuration.
May i know what purpose are you using the JoomSEF in your site? Please advise.
Arlex Wong
·
Tuesday, 27 May 2014 13:15
·
0 Likes
·
0 Votes
·
0 Comments
·
Ok, but I think, this is not the solution. In dashboard the log out button works.

I used the Artio plugin because the seo function in easyblog or discuss is not working well. The links are shown like this -->?view=entry&id=51. With enabled Artio function and enabled easyblog seo function the links are shown like this -->51-kinematik-simulation-mit-nx and disabled easyblog function links are shown like this -->kinematik-simulation-mit-nx. This is why I use the Artio plugin. Of course, and all other links. I have tested this function several times with the same result.
Christoph Ingenbrand
·
Tuesday, 27 May 2014 14:18
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello Christoph Ingenbrand,

Sorry for late reply to this and couldn't help much you here,

It seems like you have use the SH404SEF component in your site right? May i know everything is working now? Please advise.
Arlex Wong
·
Wednesday, 28 May 2014 12:34
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello Arlex,

yes, I installed sh404sef plugin last night. I will test it today. I don't know if everything is ok but I have already found one new problem. The registration link of the discuss plugin didn't work. But the link of easyblog works...and logging out. ;-) Do you have an idea what is wrong?
Christoph Ingenbrand
·
Wednesday, 28 May 2014 14:49
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello Arlex,

I found whats wrong --> There is a wrong entry in helper.php in line 3782/3785. Here is the solution:


Change the lines from

$default = JRoute::_( 'component/users/?view=registration' );
if( DiscussHelper::getJoomlaVersion() >= '1.6' )
{
$default = JRoute::_( 'component/users/?view=registration' );
}


to

$default = JRoute::_( 'index.php?option=com_users&view=registration' );
if( DiscussHelper::getJoomlaVersion() >= '1.6' )
{
$default = JRoute::_( 'index.php?option=com_users&view=registration' );
}
Christoph Ingenbrand
·
Wednesday, 28 May 2014 15:27
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello Christoph Ingenbrand,

Thanks for reporting,
May i know which easydiscuss plugin and which file location you're mentioned in previous replies? Please advise.
Arlex Wong
·
Wednesday, 28 May 2014 16:30
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello Arlex,

the file location is components\com_easydiscuss\helpers\helper.php
Christoph Ingenbrand
·
Thursday, 29 May 2014 04:58
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello Christoph Ingenbrand,

That's strange, because I have checked in this file -> components\com_easydiscuss\helpers\helper.php
It seems like the code already showing correctly in my file. Please have a check my attachment screenshot below.
Anyway, Glad to heard your issues resolved.
Arlex Wong
·
Thursday, 29 May 2014 11:04
·
0 Likes
·
0 Votes
·
0 Comments
·
View Full Post