By Grzegorz Szyszka on Tuesday, 21 April 2020
Posted in General Issues
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When I am not loged during purchase and checkout there are no way to log
When I am enter Login and Password there are no button to login and order button on the bottom of page do not works

See attached screen
Hey,

I've checked attached screenshot. Login and checkout button will login and checkout same time.
This button is invisible because terms and conditions are not checked , once checked this button will visible.
see attached screenshot.

If still not working please let us know.

Thank you for understanding !
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Tuesday, 21 April 2020 11:52
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I know that
Its not works
When I eneter login data and push Login and Check Out I getting error message as at atached screen

System do not logs, I am sure that login parameters are correct
Apart above customer details as transaction purpose, company details (VAY id) and invoicing address should be vissible before poceeding
So in my opinion dedicated button should appear to log in before check out
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Tuesday, 21 April 2020 16:46
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Hey,

I didn't quiet understand here. What i understand that you want to show login option after login form or just before checkout.
As the error attached in screenshot, if transaction purpose not selected it will hit error and halt the process.

Do you mean you want that user should login before redirect to subscribe plan ?
Please explain in details, so we will assist you better.

Thank you for understanding !
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Tuesday, 21 April 2020 18:35
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On a screen you see that reason of error is lack of VAT no and business purpose
All this information is stored at user profile, so system after entering login and correct password should refresh page to present all data (see atached screen with user loged before purchase)
After refreshing checkout button schould be available

I think that you are trying to do two steps with one button

I my opinion additional button should be added for login, after that purchase form should be refreshed and user will see all login data
I mean purpose and address details and VAT
After that checkout should be possible

Current schema is simple useless and in my apionion this is an bug.
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Tuesday, 21 April 2020 19:05
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Can you check my following details and see whether I understand you correctly from your previous reply?

Do you mean you would like to ignore those validation for the billing details and custom fields data when the user click on "Login and Check out" button? (screenshot : https://monosnap.com/file/W9TaB6w67EfotKqkrAVPZnG3BYHk2C )

If yes, currently that is intended behavior and so far no other customer who complain this behavior yet, this is what our current goal to allow guest user easier to login + subscribe plan without purposely go find other login page on the site first if the user already signed up on the site.

Once the user logged in through the order confirmation page, system will redirect this user to complete the payment page without redirect back to the order confirmation page then only fill in the billing details and other custom field.

If the user mind already decided want to subscribe a plan through the login form, they defnitely will fill in everything what system required them to enter from the order confirmation page before click login and checkout button.
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Wednesday, 22 April 2020 14:52
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No
You did not unsderstand

There are 3 possible scenarios

1. User logged in
All details are filled because we have them from the login details
We press check out
This path works fine

2. User not logged in - new user
The user enters all his data by choosing register and after that press checkout
This path works fine
3. User not logged in - existing user
This path is not working correctly
The user provides login details (login and password) and presses login and checkout
The system does not download data from its profile and thus, during validation, an error pops up
Before pressing checkout, the system should display user profile data and only then the user presses checkout
It would be best to add an ADDITIONAL button to log in the user and load his profile data into the purchase form

Please confirm if you understand
If not I will record movie to present you how its works
Or I can give you access to my desktop by shared desktop and video/voice conference software
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Wednesday, 22 April 2020 15:56
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If the user mind already decided want to subscribe a plan through the login form, they defnitely will fill in everything what system required them to enter from the order confirmation page before click login and checkout button.


This do not works in my case
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Wednesday, 22 April 2020 15:58
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If the user mind already decided want to subscribe a plan through the login form, they defnitely will fill in everything what system required them to enter from the order confirmation page before click login and checkout button.


This do not works in my case

In case when user decided to login using purchase form , not before
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Wednesday, 22 April 2020 15:59
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3. User not logged in - existing user
This path is not working correctly
The user provides login details (login and password) and presses login and checkout
The system does not download data from its profile and thus, during validation, an error pops up
Before pressing checkout, the system should display user profile data and only then the user presses checkout
It would be best to add an ADDITIONAL button to log in the user and load his profile data into the purchase form


Can you check my following explanation and see whether I understand correctly :

1. Let just said user already purchased one of the plan on the site.

2. Then this user want to subscribe another plan but this user haven't login on the site yet.

3. So when he click on the plan, system will redirect him to order confirmation page, then he fill in the username and password and click that "login and checkout button".

4. But error show up now (screenshot : https://monosnap.com/file/SUFa5ROpENWbZ51vVmTIer7fvcMXUZ )

Is this what you mean now?

If yes, so what you suggested is that login part shouldn't validate for other required field whether need to fill in or not, but after user logged in successfully then redirect back to this order confirmation page. After that, the system will load all the details as what this user fill in the data before from his last purchased plan, this way user no need to fill in those data again before click checkout?
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Thursday, 23 April 2020 11:34
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You understand me perfectly good
Now this login possibility is useless
Its do nothing, user have to enter data which he provided before during registration one more time

I am not sure if I understand flow proposed by you
I think that user schould not leave confirmation page and later be redirected back

Better solution is to add button (or just link) for login below login and password and when user click it and gave correct login data order form will fill in all data from stored user data and validation works like before, I mean that check out if all requider fields was downloaded into the order form

I hope that its clear know, its diffiult to ecplain by typing
If its still not clear I can prepare some animation to present expected process.
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Friday, 24 April 2020 06:12
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Thanks for getting back us, I will discuss with the team first regarding this and keep you update about the details.
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Friday, 24 April 2020 19:27
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OK great

Keep in mind that current funcionality is not logical and useless
No reason to enter login and password if I have to enter billing details one more time ;(
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Friday, 24 April 2020 19:40
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Hey,

I am really sorry for the delayed response.
We are checking these issue mentioned by you. We will update you again on this asap.

Thank you for understanding !
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Monday, 27 April 2020 15:25
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Hey Grzegorz,

I already brought up this to the team regarding this, we will change the behavior in next release version.
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Tuesday, 28 April 2020 15:08
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Great
If you can also change behavior of terms and conditions would be great
Current way how its works is out of date, no T&C works like that
See my other ticket

When do you expect to have next release ?

Regards
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Tuesday, 28 April 2020 16:09
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If you can also change behavior of terms and conditions would be great
Current way how its works is out of date, no T&C works like that
See my other ticket

Yes, I already consult with our developer regarding this, we will change this behavior as well in next release version.

The user click that term and condition link then only show the pop up, if the user click that checkbox, it will not trigger the pop up.

When do you expect to have next release ?

Currently we do not have ETA for release next version yet, because we just released the last version at April 20, but if you need the temporary fix for that T&C, we will send you the patch files so you can apply into your site.
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Tuesday, 28 April 2020 18:21
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exellent

When do you expect next release ?
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Tuesday, 28 April 2020 18:43
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You can download my attached zip file then upload this zip file from your site backend > Extension > manage > install .

When do you expect next release ?

Currently we do not have ETA for the next release yet.
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Tuesday, 28 April 2020 19:02
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Thanks for fix
Its much better now
Still during popup screen flash but its possibly to mark checkbox without runing popup
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Thursday, 30 April 2020 16:44
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You're welcome.

Still during popup screen flash but its possibly to mark checkbox without runing popup

Hm, I believe most of the site also have this kind of popup screen flash effect even Joomla, you can download my attached video.

By the way, you can apply this following custom css into this file JoomlaFolder/templates/yourCurrentTemplate/html/com_payplans/css/custom.css


body #pp.pp-dialog {
background: none;
}


Do take note, you have to manually create those new folder.
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Thursday, 30 April 2020 16:59
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Thanks for TOS file but its not work fully as I expect
Its OK that I can mark check box without pop up but
When I click to popup I have only one option - not agree
Clicking not agree do not change check box

Its should have bot options agree and not agree and when I choose one of them its should update check box
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Wednesday, 06 May 2020 06:10
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Thanks for your input, I will let our developer know about your suggestion.
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Wednesday, 06 May 2020 12:37
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Any progress related to my last post ?
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Wednesday, 13 May 2020 08:18
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Any progress related to my last post ?

we will push another new release in next week.
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Wednesday, 13 May 2020 09:35
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Great
Hope that login during checkout also will be solved
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Wednesday, 13 May 2020 18:49
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Sure
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Wednesday, 13 May 2020 19:32
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