This is similar issue from what you reported from your other ticket, it hit some Javascript error.

Can you update your site FTP access so we can check further?

I have urgency in solving this problem, because it only needs this to deliver this site. Can you help me? Can you make the changes through the FTP data I sent earlier?

Thank you!

Hello Adriano,

I've already applied the changes at your site to resolve pop up issue.
It's working fine. See attached screen shot.

Please take a look on this issue after clearing your browser cache and check with other browsers also.
Update me.

Thanks, Manisha!

You are most welcome, glad that your issue is resolved now.

Just for your information, I have locked and marked this thread as resolved to avoid confusions in the future. Please start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiries.

Thanks for understanding