By Petr Beneš on Monday, 16 July 2018
Posted in General Issues
Replies 12
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Hi,

I found two problematic issues:

1) if I click to like, occasionally a strange number appears:


2) if I sent reply comment, sometimes it not shown, they shown after reload page

Thanks, Petr
Hi Petr,

1) Unfortunately, I could not reproduce the issue with the like count.

2) I am able to reproduce this issue on Bubbles theme. Will log this in our tracker.
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Tuesday, 17 July 2018 11:51
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Hi Raymond,

thank for your check,

1) it happens when I repeatedly click on like, tested in Chrome, Firefox, the same..

2) that means it will be fixed?

thanks, Petr
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Tuesday, 17 July 2018 16:38
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Hey Petr,

1) I can reproduce this issue on your site now. Can you provide me the backend and ftp access to your site so I can investigate further?

2) Yes it will be fixed in Komento's next release.
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Tuesday, 17 July 2018 17:06
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Unfortunately, I can't give you access to FTP for the sophisticated corporate security reasons. is there any other way?

Thanks, Petr
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Tuesday, 17 July 2018 17:37
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Hey Petr,

No worries. For some reason, I am now able to reproduce the likes count issue in my local instance.

We will investigate the issue on our end.
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Tuesday, 17 July 2018 17:42
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Hey Petr,

The issue has been addressed internally. Can you try applying the attached fix file and place it into the following directory?
JoomlaFolder/media/com_komento/scripts/site/comments/list.js

Try refreshing the page and try again after you replace the file.
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Tuesday, 17 July 2018 17:52
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Tahnks, but I don't see "site" folder in the "scripts" folder. I see only admin folder.

\reknito.ipsos.cz\www\media\com_komento\scripts\admin\comments

Thanks, Petr
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Tuesday, 17 July 2018 18:00
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Hey Petr,

My apologies. Actually to apply this fix, we would have to recompile the js file for you and then apply it into your ftp.

But since currently we do not have access to ftp, is it alright for you to wait a few days for the fix?

We will be releasing Komento shortly with some fixes in a couple of days.
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Tuesday, 17 July 2018 18:09
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Ok, few days no problem please let me know when update will be relased.

Thanks, Petr
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Tuesday, 17 July 2018 18:13
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Alright Petr.

You're most welcome.
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Tuesday, 17 July 2018 18:16
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Hello,

please, how it looks with the solution?

Thanks, Petr
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Thursday, 26 July 2018 16:38
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Hey Petr,

My apologies for the delay. The latest version should contain the fix to this issue.
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Thursday, 26 July 2018 16:50
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