By zaxavar on Wednesday, 17 February 2016
Posted in Technical Issues
Replies 7
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Views 1.1K
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Hi!
I found that when users press in Like button under comment - it works with big delay, particularly when they press firts time.

https://youtu.be/YFT0SreGDA8
It could be your emails but I am not too sure as I need to check the site Testing this locally works fine.
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Thursday, 18 February 2016 00:13
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Mark wrote:

It could be your emails but I am not too sure as I need to check the site Testing this locally works fine.


Which emails?
By the way, I have this issue on all my sites...
I think, that button Like should displays Like Action immediatly, and only after that proccess it.
How I can help you to check this issue?
Thanks.
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Thursday, 18 February 2016 00:46
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Hello Zaxavar,

Can you provide us your backend and FTP access so we can have a better look on your issue here?
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Thursday, 18 February 2016 11:39
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NIK FARIS wrote:
Can you provide us your backend and FTP access so we can have a better look on your issue here?


Hi I have updated topic with backend and FTP access.

Check please.
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Thursday, 18 February 2016 17:08
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Hi zaxavar,

I am sorry for the late reply for this, I have tried using like button on your site. It works fine for me .

By the way, It looks like your subscription has expired and in order for you to continue requesting for support, you will need an active subscription. If you have already renewed, please let us know so that we can correct this for your account.

Thank you for understanding.
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Friday, 19 February 2016 13:08
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Muhammad Fadhli wrote:

Hi zaxavar,

I have tried using like button on your site. It works fine for me .
You watched my video?
Is it not evident, as the button works?

you will need an active subscription.

I understand. But komento is free.
I'm not going extend subscription only for fix YOUR bug.

Thanks.
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Saturday, 20 February 2016 16:10
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Hey there,

Sorry for the confusions as it looks like your account isn't associated with any license at all and unfortunately support will be provided to users with an active subscription only.

Yes, it is free and you are free to use it
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Saturday, 20 February 2016 20:13
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