License error
By Giacomo on Thursday, 15 June 2017
Posted in Installation Issues
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During installation if I choose "installation via network" me as an error "Your account is not associated with the license for the product that you were trying to install or you do not own any licenses." Proceeding as an alternative to installing from a file, everything is fine, but I can not install the language because it requires API keys and the dashboard tells me that the product is not associated with any licenses.
Can you try download new installer again and see how it goes? Because i realised your previous installer doesn't included your API key, that is why hitting this error during the installation.

If the issue still persists, can you update your Joomla backend and FTP access so we can better have a check?
Arlex Wong
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Friday, 16 June 2017 11:00
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the problem still persist. please help me.
this is the credentials
Giacomo
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Friday, 16 June 2017 12:20
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I managed to solve the problem only now with another new installation. thanks for the support.
Giacomo
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Friday, 16 June 2017 12:43
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Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.
Arlex Wong
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Friday, 16 June 2017 13:04
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