Hey there,
Can you please edit your first post at the top and include the following access please?
- Site Admin access (Please ensure that the user has super admin access)
- FTP access (We need this because if we use a file manager in Joomla, there are times where we have a typo and this might eventually break your entire back end and front end for instance if we are editing a system plugin). There is no way to save the site unless we have the ftp access.