By Anne-Marie Fast on Wednesday, 04 July 2018
Posted in Technical Issues
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I have tried to install the update and it has broken the backend and messed up the style on the frontend...?
Hi there,

May i know how exactly you updated your site? It tried to re-update them using launcer installer and it seems to work fine on my end. Please give it a check and see how it goes.
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Wednesday, 04 July 2018 17:15
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I just tried the one click button in the Dashboard..? Is this not the way to do it?
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Wednesday, 04 July 2018 17:16
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Hi there,

It should be no problem if you are using those updater. May i know from which version are you updating? Maybe those update got interrupted and it those update does not fully completed and may causing this issues.

Please advice.
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Wednesday, 04 July 2018 17:20
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I was on the latest previous version..?
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Wednesday, 04 July 2018 17:23
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Hi there,

Based on those error shown on your other ticket -> https://stackideas.com/forums/update-has-broken-blog-frontend-and-backend may i know that you update them on Easyblog or from Joomla updater? If you are using Joomla, currently, it is our known issues as it does not linked correctly to our updater. And might causing this issues on your end.

So currently, if you wanted to update, you can use Easyblog updater on Easyblog dashboard or manually update them on your site using installer that you can get from your dashboard.

Please advice.
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Wednesday, 04 July 2018 17:27
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When the next update is released I will screen record my steps so we can see where it's going wrong, that's if it does again.

Thanks for you help.
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Wednesday, 04 July 2018 17:32
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Hi there,

I would appreciate you to do so as it will kept improve our product and your help would be vital By the way, your issues should be resolved right?

Please advice.
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Wednesday, 04 July 2018 17:36
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Yes all working as it should now thank you.
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Wednesday, 04 July 2018 17:37
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Hi there,

You are most welcome. Glad to hear that your issue has been resolved now. But dont forget to let us know if you can replicate them again on your end.

Just for your information, I have locked and marked this thread as resolved to avoid confusions in the future. Please start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiries.

Thanks for understanding
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Wednesday, 04 July 2018 17:49
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