By Gabriella Speich on Thursday, 02 June 2016
Posted in Technical Issues
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Hi
I have a problem with the language switcher. My site has two languages: German and English. In the EasyBlog categories, I can only switch from German to English, the switch from English to German shows an error page. I can't figure out why this is. Have checked the menu settings and they are the same for German and English.
Here's the URL: http://smartalternativ.com/index.php/en/info-e/agriculture-gardening
If you want to switch to German from there, you get the error page.
Your help is much appreciated!
Best regards
Gabriella
Can you provide us with your Joomla backend and FTP access in http://stackideas.com/dashboard/site so we can better have a look?
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Thursday, 02 June 2016 22:17
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Hello again
I've supplied you with access to my site but it seems no-one has been checking as it still does not work. Please advice if you have any news regarding this matter.
Best regards
Gabriella
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Monday, 06 June 2016 16:56
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Hey Gabriella,

I have tried to login in your backend but it seems that the account you provided does not have the permission to access(refer to screenshot). Perhaps you can provide us a super user account and also FTP access as we may need these info to better troubleshoot your issue. Thanks.
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Monday, 06 June 2016 17:34
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Hi Raymond
Sorry about that. I've made the access for Registered User by mistake. Have changed that now to Super User and added an FTP access as well.
Thanks for your help and best regards
Gabriella
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Monday, 06 June 2016 20:30
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Hey Gabriella,

I am sorry for the delay of this reply,

Currently I have no ideas what is the reason causing this issue yet.

Based on what I tested on your site, you can check my following step it work :
1. I've temporary created `Test English menu` and `Test German menu` menu from your backend
2. Created single category menu item for these category `Agriculture & Gardening` and associated with this German category `Landwirtschaft & Garten`.
3. Then temporary remove the default menu from this 2 menu `Sprachumschalter Deutsch` and `Sprachumschalter Englisch`
4. Disable your existing menu item `Agriculture & Gardening` and German category `Landwirtschaft & Garten` under `Main Menu`
5. Try open this English category page -> http://smartalternativ.com/index.php/en/agriculture-gardening2222 and switch to German language, it should work fine.

Can you try this way is it work fine for you? keep us update the result.
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Tuesday, 07 June 2016 17:21
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Hi Arlex
Thanks, but sorry, I don't understand what I'm supposed to do. This sounds very complicated to me. The switching works fine with all menu items except for those categories that were created in EasyBlog. So that's where the problem lies somewhere. Could you please advise a bit clearer?
Thanks and best regards
Gabriella
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Tuesday, 07 June 2016 21:09
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Hello again
It works now! What I've done: I recreated all the German menu items, not linking them to the English menu item before I actually created and closed and reopened them. Then I cancelled the original menu items and renamed the new ones and then it worked.
Thanks and best regards
Gabriella
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Tuesday, 07 June 2016 22:07
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Thanks for updating Gabriella, glad that your issues are resolved now
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Wednesday, 08 June 2016 01:06
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