Komento User Menu Item Not Visible
By Dominic Laflamme on Saturday, 12 January 2019
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Hello,

I have an issue with Komento where the Menu item is not present therefore it is impossible to add the Komento Dashboard where users can manage their comments. This link (below) reflected my issue but I don't know how it was resolved... Any idea how to fix this issue?

https://stackideas.com/forums/komento-dashboard-menu-item-not-visible-in-menu-manager

Thanks!

Dom
Thanks for understanding.

Hm, it seems like I didn't realised that your current Komento license already expired so I was unable to download your installer, because each of the installer also have injected their current license API key.

In order to request for support, your Komento license have to active.

By the way, can you try remove this file and see how it goes.

JoomlaFolder/components/com_komento/views/dashboard/metadata.xml
Arlex Wong
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Saturday, 12 January 2019 12:03
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Hey there,

I am really sorry for the delay of this reply as it is a weekend for us here.

That is strange, can i have the permission to help you re-update the latest version of Komento on your site?

Remember do the full backup if you have any customisation for Komento.
Arlex Wong
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Saturday, 12 January 2019 10:30
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No worries at all, appreciate the help as usual you guys are awesome.

Yes you can re-install the latest update. I have to tell you that I tired tho ... hopefully you’ll have better luck
Dominic Laflamme
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Saturday, 12 January 2019 11:00
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Hi Arlex,

I will remove the file and see what happens. I have a valid EasySocial licence but yes, my Komento one expired. I will see if I can find the issue if not I guess I'll have to renew my subscription or live with the issue...

Dom
Dominic Laflamme
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Saturday, 12 January 2019 12:25
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Hey Dom,

I believe that is the issue caused this, perhaps you can give it a try remove that file and see whether that menu item still disappear?
Arlex Wong
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Saturday, 12 January 2019 13:53
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Arlex..... you're the man! Worked like a charm!!!! Once again, thanks a lot for the great support!

Dom
Dominic Laflamme
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Saturday, 12 January 2019 15:57
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Thanks for updating us on this Dom, glad that your issues are all sorted out now. Let us know if there is anything that we may assist you with in a new thread
Mark
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Saturday, 12 January 2019 19:18
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