Komento upgrade from 3.0.12 to 3.1.1 broke pages with submitted comments
By Thora on Friday, 13 July 2018
Posted in General Issues
Likes 0
Views 856
Votes 0
Hello,

I had a number of updates a couple days ago. During updates, my site completely broke. I restored my site and have been working my way through the various updates, to determine which one broke the site.

I have narrowed it do to be the Komento plugin. After the update, when I go to a page with a comment on it, it is completely broken. The error on the page says "0 Call to a member function getAuthorId() on boolean".

I have attached a screenshot of the way it should look, and the way it looks after the update when it's broken.

I cannot leave the broken site in place. I need to have a functioning site. So it is restored back to the previous version.

Can you see if you can figure out what the problem is.

Thank you.

Thora
Hi there,

I have updated and rename this folder .../templates/g5_helium/html/com_komento/comments_ and should works as it should now. Please give it a check and see how it goes.
Abdul Warith Norudin
·
Friday, 13 July 2018 12:31
·
0 Likes
·
0 Votes
·
0 Comments
·
Hi there,

I suspected that those issues might caused by your template override. Currently, it is not possible for us to access your FTP can you provide us with valid access for further check on this issues?

Please advice.
Abdul Warith Norudin
·
Friday, 13 July 2018 11:55
·
0 Likes
·
0 Votes
·
0 Comments
·
Hi Abdul,

I updated info on ftp login.

Thank you.

Thora
Thora
·
Friday, 13 July 2018 12:15
·
0 Likes
·
0 Votes
·
0 Comments
·
Hi Abdul,

It's working great! Thanks! I really appreciate the quick and efficient fix!

Thank you!

Thora
Thora
·
Friday, 13 July 2018 13:17
·
0 Likes
·
0 Votes
·
0 Comments
·
Thanks for updating us on this Thora, glad that your issue is resolved now.

Just for your information, I have locked and marked this thread as resolved to avoid confusions in the future. Please start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiries.

Thanks for understanding
Mark
·
Friday, 13 July 2018 13:26
·
0 Likes
·
0 Votes
·
0 Comments
·
View Full Post